Glass Services Technician - Experience Required

Tire Discounters•Roanoke, VA

About The Position

Chips Auto Glass, a Tire Discounters company, is hiring experienced Automotive Glass Technicians for a mobile role that includes working in the shop and traveling to customer locations. Technicians install and replace vehicle glass to AGRSS and DOW fitting and adhesive standards, provide exceptional customer service, and complete work safely, efficiently, and to high quality standards. The role requires independent work as well as daily collaboration with other technicians, leadership, Customer Advocates, and Dispatch. Technicians also mentor and assist colleagues, communicate with customers, handle work orders and related administration, and operate a company vehicle. The position includes paid training and company-paid AGRSS certification. Compensation is listed as an effective rate of $29+ per hour, factoring in base hourly pay, overtime, and monthly bonus opportunities.

Requirements

At least 1 year of relevant experience is required.
AGRSS certification, or ability to become certified within 6 months.
High school diploma or equivalent.
Ability to lift and carry up to 75 pounds for short periods multiple times a day.
Adequate range of motion in the upper extremities and ability to remain on one's feet for extended periods.
Ability to work at elevated heights.
Valid driver's license and driving record that meets company requirements; ability to safely and courteously operate a commercial vehicle and comply with traffic laws and company safety policies.
Ability to safely handle sharp tools, razor blades, and hazardous chemicals.
Ability to wear required personal protective equipment, including safety glasses, uniform, approved footwear, and nitrile gloves.
Flexibility with hours and workdays as workload and customer and business demands change.
Ability to work outdoors in both cold and hot weather.
Self-motivation, organization, and time-management abilities.
Ability to work independently with minimal supervision and collaborate effectively with technicians and leadership.
Ability to work Saturdays.
Must be authorized to work in the USA.
No smoking in the company van or on customers' property.

Nice To Haves

3 or more years of equivalent experience is preferred.

Responsibilities

Install vehicle glass using cold knives, extractors, and fiber line, following AGRSS and DOW fitting and adhesive processes.
Complete glass services independently at the shop or at customer locations, prioritizing safety, quality, efficiency, and customer service.
Complete work orders, customer administration, and customer communications through company processes and systems.
Safely operate a company fleet vehicle to and from customer locations throughout the workday.
Mentor, train, and assist other technicians.
Communicate clearly with scheduled customers in person, by text, and by phone.
Perform dynamic recalibration of Advanced Driver Assistance Systems using Autel Scan Tools and processes.
Install power window regulators and replace side and back window glass.
Demonstrate and share knowledge of the Auto Safety Council (AGRSS) fitment process.
Coordinate with Customer Advocates and Dispatch when schedules change to ensure timely customer assistance.
Cut and install flat glass as needed.
Provide customers with status updates for each scheduled repair or replacement.
Follow the daily Check-In Check-Out process.
Present, promote, and sell Chips Auto Glass promotional items to customers.
Report unexpected damage, accidents, injuries, or incomplete jobs to the Glass Service Manager.
Perform other duties assigned by the Glass Service Manager.
Meet productivity and quality standards, including a stated target of five installs per day.
Follow company policies and procedures, including personal protective equipment requirements.
Complete assigned training and certifications within the allotted timeframe.
Maintain a professional appearance and keep company vehicles maintained and clean.