Glass Services Technician - Experience Required

Tire Discounters, Inc.•Roanoke, VA

6d•Onsite

About The Position

Chips Auto Glass, a Tire Discounters company, is hiring Automotive Glass Technicians for a mobile role that includes work in the shop and at customer locations. Technicians perform automotive glass installation and replacement, glass-related services, and dynamic recalibration of Advanced Driver Assistance Systems (ADAS), while prioritizing safety, quality, and customer service. The role requires working independently and collaboratively, communicating with customers and internal teams, and mentoring and assisting other technicians. The company provides tools, paid training, and company-paid AGRSS certification.

Requirements

AGRSS certification, or ability to become certified within six months.
At least one year of experience required; three or more years of equivalent experience preferred.
High school diploma or equivalent.
Ability to meet productivity and quality standards, including five installs per day.
Ability to lift and carry up to 75 pounds for short periods multiple times per day.
Adequate range of motion in the upper extremities and ability to remain on one's feet for extended periods.
Ability to work at elevated heights.
Ability to operate a commercial vehicle safely and courteously, obey traffic laws, and maintain a valid driver's license and driving record that meets company requirements.
Follow company PPE policy, including wearing safety glasses, uniform, approved footwear, and nitrile gloves while working.
Ability to remain flexible with hours and days worked or trained as customer and business demands fluctuate.
Ability to collaborate with and assist other technicians and leadership daily.
Ability to work outdoors in cold and hot weather.
Self-motivation, organization, and time-management abilities.
Ability to work independently with minimal supervision.
Ability to work Saturdays.
Must be authorized to work in the United States.
No smoking in the company van or on customers' property.

Nice To Haves

Three or more years of equivalent experience.

Responsibilities

Install vehicle glass using cold knives, extractors, and fiber line, following AGRSS and DOW fitting and adhesive processes.
Perform Chips Auto Glass services independently at the shop or mobile shop, efficiently and with an emphasis on safety, quality, and customer service.
Complete work orders, customer administration, and customer communications through company processes and systems.
Safely operate a company fleet vehicle to and from customer locations throughout the workday.
Mentor, train, and assist other technicians.
Communicate with scheduled customers in person, by text, or by phone.
Perform dynamic ADAS recalibration using Autel Scan Tools and processes.
Install power window regulators and replace side and back window glass.
Demonstrate and share knowledge of the Auto Safety Council (AGRSS) fitment process.
Coordinate with Customer Advocates and Dispatch when schedules change to ensure customers are assisted promptly.
Cut and install flat glass as needed.
Provide customers with status updates for each scheduled repair or replacement.
Follow the daily Check-In Check-Out process.
Present, promote, and sell Chips Auto Glass promotional items to customers.
Report unexpected damage, accidents, injuries, and incomplete jobs to the Glass Service Manager.
Perform other duties assigned by the Glass Service Manager.
Meet productivity and quality standards, including five installs per day.
Follow company policies and procedures on every job and complete assigned training and certifications within the allotted timeframe.
Maintain a professional appearance and keep company vehicles clean and maintained.
Use required personal protective equipment and safely handle sharp tools, razor blades, and hazardous chemicals.