Experience Auto Glass Technician

Safelite • Jackson, TN

3d

About The Position

Safelite is hiring an experienced Auto Glass Technician and may place the successful candidate at the Technician, Senior Technician, or Master Technician level according to experience, qualifications, technical capabilities, and certifications. The role provides vehicle glass repair, replacement, and recalibration services at a Safelite Shop or Mobile Glass Shop, with emphasis on safety, quality, efficiency, and customer service. Senior and Master Technicians may also provide technical guidance and help develop other technicians.

Requirements

• Technician: typically at least 1 year of vehicle glass installation, repair, replacement, recalibration, or closely related automotive service experience.
• Senior Technician: typically at least 3 years of vehicle glass experience, demonstrated technical proficiency and quality performance, and ability to work independently.
• Master Technician: typically at least 5 years of vehicle glass experience, advanced technical expertise, and demonstrated mentoring, coaching, or training capability.
• High school diploma or GED/equivalent is preferred.
• Ability to regularly lift and carry up to 35 pounds and occasionally up to 50 pounds.
• Ability to stand for extended periods and work in tight spaces, bend, and twist.
• Ability to use hand tools and power tools safely and effectively.
• Ability to operate a motor vehicle in accordance with applicable laws and agreement to be monitored by in-cab vehicle safety camera/video surveillance technology.
• Professionalism and commitment to outstanding customer service and exceeding customer expectations.
• Ability to work outdoors for extended periods in varied weather conditions and extreme temperatures.
• Ability to work with chemicals, including flammable chemicals, as applicable to the Safelite Way of Fitting.
• Ability to work scheduled days with flexibility in start and end times to accommodate customer needs.
• Proficiency with computerized diagnostic tools for recalibrations and troubleshooting.
• Problem-solving and troubleshooting ability, both independently and collaboratively.
• Ability to read, write, and interpret English and technical directions.
• Ability to communicate orally by phone and in writing by computer or other electronic means.
• Ability to maintain a professional appearance and comply with company uniform and PPE policies.
• Ability to maintain stable performance under professional or personal pressure, including time pressure and productivity measures.

Nice To Haves

• Passion for craftsmanship and quality work.
• Interest in emerging vehicle technology and ADAS systems.
• Desire to continue growing within the trade.
• Interest in mentoring others for Senior and Master Technician levels.

Responsibilities

• Provide vehicle glass repair and replacement services at a Safelite Shop or Mobile Glass Shop, prioritizing safety, quality, efficiency, and customer service.
• Clean customer vehicles after each job.
• Recalibrate automotive safety systems, troubleshoot issues, and complete diagnostic testing.
• Use Safelite tools and technologies, including True Seal®, Ezi-Wire™, Glass Table System (GTS), applicable chemicals, work order and customer administration systems, and Mobile Resource Management (MRM) technology.
• Safely operate company and customer vehicles throughout the workday.
• Communicate with scheduled customers in person, by text, and by phone; present, promote, and sell Safelite promotional items and services.
• At Senior and Master Technician levels, serve as a technical resource, support technician development, share best practices, and assist with coaching and mentoring.
• Perform other duties as assigned and comply with company policies and standards.

Benefits

• 401(k) plan with company matching.
• Medical plans.
• Paid time off, holidays, and volunteer days.
• Program to buy additional PTO or sell unused time, up to 16 hours.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and tools and resources needed for success.
• Career pathway from Technician to Senior Technician to Master Technician, with opportunities in mentorship, training, and leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED