Experience Auto Glass Technician

Safelite • Jackson, TN

4d • $23 - $31

About The Position

Safelite is hiring an experienced Auto Glass Technician, with placement at the Technician, Senior Technician, or Master Technician level based on experience, qualifications, technical capabilities, and certifications. The role provides vehicle glass repair and replacement services at a Safelite Shop or Mobile Glass Shop, with a focus on safety, quality, efficiency, and customer service. It also includes recalibrating automotive safety systems, using Safelite tools and technologies, and communicating with customers. Senior and Master Technicians may provide technical leadership, coaching, mentoring, and support for technician development.

The position offers paid training, tools and resources, career-path opportunities, and compensation based on experience, qualifications, certifications, geographic market, and internal equity. Work may take place outdoors in varied weather and temperatures, and the schedule requires flexibility in start and end times to accommodate customers.

Requirements

• Technician: Typically at least 1 year of vehicle glass installation, repair, replacement, recalibration, or closely related automotive service experience.
• Senior Technician: Typically at least 3 years of vehicle glass experience, with demonstrated technical proficiency, quality performance, and ability to work independently.
• Master Technician: Typically at least 5 years of vehicle glass experience, with advanced technical expertise and demonstrated mentoring, coaching, or training capability.
• Ability to regularly lift and carry up to 35 pounds and occasionally up to 50 pounds.
• Ability to stand for extended periods, work in tight spaces, and bend and twist the body.
• Ability to safely and effectively use a variety of hand and power tools.
• Ability to operate a motor vehicle in compliance with applicable laws and agree to monitoring through in-cab vehicle safety camera/video surveillance technology.
• Professionalism and commitment to outstanding customer service and exceeding customer expectations.
• Ability to work outdoors for extended periods in varied weather conditions and extreme temperatures.
• Ability to work with chemicals, including flammable chemicals where applicable.
• Ability to work scheduled days with flexibility in start and end times to accommodate customer needs.
• Proficiency using computerized diagnostic tools for recalibrations and troubleshooting.
• Problem-solving and troubleshooting ability, independently and collaboratively.
• Ability to read, write, and interpret English and technical directions.
• Oral communication by phone and written communication by computer or other electronic means.
• Ability to maintain a professional appearance and follow company uniform and PPE policies.
• Ability to maintain stable performance under professional or personal pressure, including time pressure and productivity measures.
• High school diploma or GED/equivalent is listed as preferred.

Nice To Haves

• Passion for craftsmanship and quality work.
• Interest in emerging vehicle technology and ADAS systems.
• Desire to continue growing within the trade.
• Interest in mentoring others for Senior and Master Technician levels.

Responsibilities

• Provide vehicle glass repair, replacement, and related services at a Safelite Shop or Mobile Glass Shop, prioritizing safety, quality, efficiency, and customer service.
• Clean customer vehicles after each job.
• Recalibrate automotive safety systems, troubleshoot issues, and complete diagnostic testing.
• Operate Safelite tools and technologies, including True Seal®, Ezi-Wire™, Glass Table System (GTS), applicable chemicals, work order and customer administration systems, and Mobile Resource Management (MRM) technology.
• Safely operate company and customer vehicles throughout the workday.
• Communicate with scheduled customers in person, by text, and by phone; present, promote, and sell Safelite promotional items and services.
• At Senior and Master Technician levels, serve as a technical resource, support technician development, share best practices, and assist with coaching and mentoring.
• Perform other duties as assigned and comply with all policies and standards.

Benefits

• 401(k) plan with company matching.
• Medical plans.
• Paid time off, holidays, and volunteer days.
• Option to buy additional PTO or sell unused time, up to 16 hours.
• Tuition reimbursement up to $5,250 annually.
• Paid training and tools and resources needed for success.
• Career pathway from Technician to Senior Technician to Master Technician, with opportunities in mentorship, training, and leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED