Glass Services Technician - Experience Required

Tire Discounters, Inc.•Richmond, VA

6d•Onsite

About The Position

Chips Auto Glass, a Tire Discounters company, is hiring Automotive Glass Technicians for a mobile role that includes working in the shop and traveling to customer locations. Technicians complete automotive glass services independently and as part of a team, with an emphasis on safety, quality, efficiency, and customer service. The company provides tools, paid training, and company-paid AGRSS certification. The role includes installing and replacing vehicle glass and window components, performing dynamic Advanced Driver Assistance Systems recalibrations, communicating with customers, and completing work orders through company processes and systems. Technicians operate a company fleet vehicle, provide status updates, maintain vehicle cleanliness, and may mentor and assist other technicians. They report unexpected damage, accidents, injuries, or incomplete jobs to the Glass Service Manager and perform other duties as assigned. The position requires at least one year of experience, a high school diploma or equivalent, and AGRSS certification or the ability to obtain it within six months. The stated compensation is an effective rate of $29 or more per hour, factoring in base hourly pay, overtime, and monthly bonus opportunities. Technicians must be able to work Saturdays, remain flexible as customer and business needs change, and work outdoors in both hot and cold weather.

Requirements

At least one year of experience is required; three or more years of equivalent experience is preferred.
AGRSS certification, or the ability to become certified within six months.
High school diploma or equivalent.
Ability to work Saturdays.
Ability to work independently with minimal supervision and collaborate with technicians and leadership.
Ability to remain flexible with hours and days worked or trained as workload and customer demands change.
Ability to safely operate a commercial vehicle, obey traffic laws, maintain a valid driver's license, and meet company driving-record requirements.
Ability to follow Personal Protective Equipment requirements, including safety glasses, uniform, approved footwear, and nitrile gloves.
Ability to safely handle sharp tools, razor blades, and hazardous chemicals.
Self-motivation and organizational and time-management abilities.
Authorization to work in the USA.
No smoking in the company van or on customers' property.

Nice To Haves

Three or more years of equivalent experience.
Existing AGRSS certification.

Responsibilities

Install vehicle glass using cold knives, extractors, and fiber line while following AGRSS and DOW fitting and adhesive processes.
Deliver glass services independently at the shop or mobile locations, prioritizing safety, quality, efficiency, and customer service.
Complete work orders and customer administration and communication through company processes and systems.
Safely operate a company fleet vehicle to and from customer locations.
Mentor, train, and assist other technicians.
Communicate with scheduled customers in person, by text, or by phone.
Perform dynamic Advanced Driver Assistance Systems recalibrations using Autel Scan Tools and processes.
Install power window regulators and replace side and back window glass.
Demonstrate and share knowledge of the Auto Safety Council (AGRSS) fitment process.
Coordinate with Customer Advocates and Dispatch when schedules change to ensure customers are assisted promptly.
Cut and install flat glass as needed.
Provide customers with status updates for each scheduled repair or replacement.
Follow the daily Check-In Check-Out process.
Present, promote, and sell Chips Auto Glass promotional items to customers.
Report unexpected damage, accidents, injuries, or incomplete jobs to the Glass Service Manager.
Perform other duties assigned by the Glass Service Manager.
Meet productivity and quality standards, including a stated target of five installs per day.
Follow company policies and procedures, including Personal Protective Equipment requirements.
Complete assigned training and certifications within the allotted timeframe.
Maintain a professional appearance and keep company vehicles maintained and clean.