Glass Services Technician - Experience Required

Tire Discounters•Richmond, VA

6d•Onsite

About The Position

Chips Auto Glass, a Tire Discounters company, is hiring experienced Automotive Glass Technicians for a mobile role that includes working in the shop and traveling to customer locations. Technicians install and repair vehicle glass while prioritizing safety, quality, efficiency, and exceptional customer service. The role includes using cold knives, extractors, and fiber line; completing AGRSS and DOW fitting and adhesive processes; performing dynamic ADAS recalibrations with Autel Scan Tools; and installing power window regulators and side, back, and flat glass. Technicians also manage work orders and customer communications, operate a company fleet vehicle, mentor and assist other technicians, and coordinate with Customer Advocates and Dispatch. The company supplies tools and offers paid training and company-paid AGRSS certification. Compensation is advertised at an effective rate of $29+ per hour, factoring in base hourly pay, overtime, and monthly bonus opportunities.

Requirements

At least 1 year of equivalent experience; 3 or more years preferred.
AGRSS certification, or obtain certification within 6 months.
High school diploma or equivalent.
Ability to meet productivity and quality standards, including five installs per day.
Ability to lift and carry up to 75 pounds for short periods multiple times a day.
Adequate range of motion in the upper extremities and ability to remain on feet for extended periods.
Ability to work at elevated heights.
Ability to safely and courteously operate a commercial vehicle, obey traffic laws, follow company safety policies, and maintain a valid driver's license with a driving record meeting company requirements.
Ability to work Saturdays.
Ability to remain flexible with work hours and days as workload and customer or business demands change.
Ability to work independently with minimal supervision and collaborate with technicians and leadership.
Ability to work outdoors in both cold and hot weather.
Self-motivation, organization, and time-management abilities.
Maintain a professional appearance and follow personal protective equipment requirements, including safety glasses, uniform, approved footwear, and nitrile gloves.
Must be authorized to work in the USA.
No smoking in the company van or on customers' property.

Nice To Haves

Three or more years of equivalent experience.
Existing AGRSS certification.

Responsibilities

Professionally install vehicle glass using cold knives, extractors, and fiber line, following AGRSS and DOW fitting and adhesive processes.
Complete glass services independently at the shop or at mobile customer locations, focusing on safety, quality, efficiency, and customer service.
Complete work orders, customer administration, and customer communications through company processes and systems.
Safely operate a company fleet vehicle to and from customer locations throughout the workday.
Mentor, train, and assist other technicians.
Communicate with scheduled customers in person, by text, and by phone; provide status updates for each scheduled repair or replacement.
Perform dynamic ADAS recalibrations using Autel Scan Tools and processes.
Install power window regulators and replace side and back window glass; cut and install flat glass as needed.
Apply advanced mechanical knowledge and demonstrate the Auto Safety Council (AGRSS) fitment process.
Adapt to schedule changes and coordinate with Customer Advocates and Dispatch so customers are assisted promptly.
Follow the daily Check-In Check-Out process.
Present, promote, and sell company promotional items to customers.
Report unexpected damage, accidents, injuries, or incomplete jobs to the Glass Service Manager.
Perform other duties assigned by the Glass Service Manager.
Meet productivity and quality standards, including a stated target of five installs per day.
Follow company policies and procedures and complete assigned training and certifications within the required timeframes.
Maintain company vehicles and meet their maintenance and cleanliness requirements.
Use required personal protective equipment and safely handle sharp tools, razor blades, and hazardous chemicals.