Gifting Agent Resort Liaison

Westgate Resorts • Myrtle Beach, SC

6d

About The Position

The Gifting Agent Resort Liaison promotes Westgate Resorts, its products and services, and vacation ownership opportunities to prospective guests. The role engages guests at assigned marketing locations and special events to generate qualified tours, explain promotional offers and tour packages, and schedule tours for qualified prospective purchasers. It may also include booking accommodations, selling attraction tickets, and providing concierge-related services when applicable.

The position verifies guest eligibility, maintains accurate guest, booking, and transaction records, and securely handles cash, tickets, vouchers, promotional materials, and related documentation. The agent is expected to meet or exceed tour-generation and productivity goals, provide professional guest service, assist with marketing events and lead-generation initiatives, stay informed about resort offerings and local attractions, and comply with company policies, licensing requirements, and marketing regulations. Other duties may be assigned.

Nice To Haves

• Previous customer service, hospitality, marketing, sales, tourism, retail, or promotional experience.
• Experience working directly with the public.
• Cash handling experience.
• Timeshare, vacation ownership, hospitality, or tourism industry experience.

Responsibilities

• Promote Westgate Resorts, its products and services, and vacation ownership opportunities to prospective guests.
• Generate qualified tours by engaging guests at assigned marketing locations and special events.
• Explain promotional offers, incentives, and tour packages professionally and accurately.
• Schedule and confirm resort tours for qualified prospective purchasers.
• Book resort accommodations and room reservations as authorized.
• Sell attraction tickets and provide concierge-related services when applicable.
• Verify guest eligibility and qualification requirements in accordance with company policies and marketing guidelines.
• Maintain accurate records of guest information, tour bookings, and transactions.
• Handle cash, tickets, vouchers, promotional materials, and related documentation accurately and securely.
• Meet or exceed established tour-generation and productivity goals.
• Maintain a professional appearance and represent the company positively.
• Resolve guest concerns and escalate issues as appropriate.
• Assist with marketing events, promotional activities, and lead-generation initiatives.
• Maintain knowledge of resort offerings, local attractions, events, and promotions.
• Comply with company policies, licensing requirements, and marketing regulations.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage.
• Paid vacation, sick, and personal time.
• Paid holidays.
• 401(k) with company match.
• Daily Pay access.
• Pregnancy, parental leave, and adoption assistance.
• Wellness programs.
• Flexible spending accounts.
• Tuition assistance.
• Military leave.
• Employee Assistance Program.
• Life, disability, accident, critical illness, and hospital insurance.
• Pet insurance.
• Loyalty program discounts on hotels, cruises, resorts, restaurants, and entertainment.
• Low-cost gym membership.
• Scholarship opportunity for an eligible dependent of a current team member.
• Career growth and advancement opportunities.
• Community involvement opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed