Gifting Agent Resort Liaison
About The Position
The Gifting Agent Resort Liaison promotes Westgate Resorts, its products and services, and vacation ownership opportunities to prospective guests. The role engages guests at assigned marketing locations and special events to generate qualified tours, explains promotional offers and tour packages, schedules resort tours, and may book accommodations, sell attraction tickets, and provide concierge-related services. The agent verifies guest eligibility, maintains accurate guest and transaction records, handles cash and promotional materials securely, and works toward established tour-generation and productivity goals. The position also involves representing the company professionally, resolving or escalating guest concerns, supporting marketing initiatives, staying informed about resort and local offerings, and following company policies, licensing requirements, and marketing regulations.
Nice To Haves
- Previous customer service, hospitality, marketing, sales, tourism, retail, or promotional experience.
- Experience working directly with the public.
- Cash handling experience.
- Timeshare, vacation ownership, hospitality, or tourism industry experience.
Responsibilities
- Promote Westgate Resorts and its products, services, and vacation ownership opportunities to prospective guests.
- Engage guests at assigned marketing locations and special events to generate qualified tours.
- Explain promotional offers, incentives, and tour packages professionally and accurately.
- Schedule and confirm resort tours for qualified prospective purchasers.
- Book resort accommodations and room reservations as authorized.
- Sell attraction tickets and provide concierge-related services when applicable.
- Verify guest eligibility and qualification requirements in accordance with company policies and marketing guidelines.
- Maintain accurate records of guest information, tour bookings, and transactions.
- Handle cash, tickets, vouchers, promotional materials, and related documentation accurately and securely.
- Meet or exceed established tour-generation and productivity goals.
- Maintain a professional appearance and represent the company positively.
- Resolve guest concerns and escalate issues as appropriate.
- Assist with marketing events, promotional activities, and lead-generation initiatives.
- Maintain knowledge of resort offerings, local attractions, events, and promotions.
- Comply with company policies, licensing requirements, and marketing regulations.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision coverage
- Paid vacation, sick, and personal time
- Paid holidays
- 401(k) with company match
- Daily Pay access
- Pregnancy, parental leave, and adoption assistance
- Wellness programs
- Flexible Spending Accounts (FSA)
- Tuition assistance
- Military leave
- Employee Assistance Program (EAP)
- Life, disability, accident, critical illness, and hospital insurance
- Pet insurance
- Exclusive discounts on hotels, cruises, resorts, restaurants, entertainment, and more
- Low-cost gym membership
- Scholarship opportunity for an eligible dependent of a current team member
- Career growth and advancement opportunities
- Community involvement opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
