Resort Reception Agent (Part-Time)

The Essex Resort & Spa • Essex Junction, VT

10d

About The Position

The Resort Reception Agent provides friendly, efficient guest service at The Essex Resort & Spa. The role includes checking guests in and out; handling cashier duties and accurately posting charges; performing reservation and concierge functions; and monitoring, selling, and posting items from the Sundries shop. The agent maintains strong relationships with guests and other departments, follows resort policies, reports observed policy violations to Human Resources, and collects guest feedback. The position pays $18 per hour and is part-time.

Requirements

• High school diploma or equivalent experience or training.
• Ability to accomplish necessary tasks on a computer.
• Ability to communicate effectively in English.

Responsibilities

• Check guests in and out in a friendly and efficient manner.
• Perform cashier functions, including accurately posting charges to individuals and groups and maintaining cash receipts and hotel banks.
• Perform reservation functions, including entering and updating group files.
• Provide concierge assistance, including informing guests about local entertainment.
• Follow resort policies in the Employee Handbook and report observed violations to Human Resources.
• Maintain a high level of employee and guest relations.
• Maintain good working relationships with all departments.
• Monitor, sell, and post items from the Sundries shop.
• Encourage guests to provide feedback and collect comment cards.
• Work any assigned shift or schedule.
• Complete other tasks assigned verbally or in writing by management.

Benefits

• Discounts at the restaurant, spa treatments and products, and Essex Kitchen.
• Membership discounts to The Edge Sports & Fitness.
• Discounted hotel stays for employees, friends, and family.
• Discounted movie tickets to Essex Cinemas.
• Discounts at Essex Experience businesses, varying by business.
• Discounted stays at other New England Inns & Resorts through the NEIRA program.
• Discounted ski passes to Smuggler’s Notch and Sugarbush/IKON.
• Complimentary use of the on-site fitness center and tennis courts.
• One complimentary resort stay per year for the employee and a guest, including breakfast; employee must be at least 18 years old.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED