Front Office Reception Agent

THE UMSTEAD HOTEL & SPA•Cary, NC

4d•$18 - $0•Onsite

About The Position

The Reception Agent provides efficient, prompt, and courteous service to increase guest satisfaction. The role involves greeting and assisting arriving, departing, and in-house guests in accordance with The Umstead's guidelines. The agent coordinates guest requests and services across hotel departments, maintains awareness of room status and hotel offerings, and resolves guest concerns while protecting the interests of both guests and the hotel.

Requirements

High school diploma or equivalent required.
Must be able to operate a switchboard, fax, key equipment, credit card machines, printers, hotel alarm systems, and other Front Office equipment.
Communicate effectively with colleagues, guests, and supervisors.
Ability to work as part of a team and independently.

Nice To Haves

Bachelor's degree, preferably in hospitality or hotel management.
Experience working at a luxury property or hotel.

Responsibilities

Register, process, and greet customers promptly.
Review the daily arrival list and block rooms for special requests.
Respond to guest requests for information about the hotel and its surroundings.
Arrange special services requested by guests.
Stay current with hotel developments by reviewing communication tools.
Coordinate guest service fulfillment with Bell staff, Housekeeping, Reservations, and Room Service.
Follow up on arrivals and update registration cards for name spelling, address, and payment method.
Resolve guest-related problems graciously and expeditiously while protecting the interests of guests and the hotel.
Maintain awareness of current room status and availability.
Maintain awareness of The Umstead Hotel and Spa's service concepts and current and future promotions.
Minimize revenue loss by following credit procedures and monitoring customer accounts against hotel credit limits.
Follow hotel policies regarding the use of cash banks.
Ensure guest mail and messages are delivered promptly.
Demonstrate knowledge of hotel services and facilities and assist guests effectively.