Resort Reception Agent (Part-Time) - $18/hour

The Essex Resort and Spa•Essex Junction, VT

10d•Onsite

About The Position

The Resort Reception Agent is a key part of the Conference Center’s “personality,” shaping guests’ first and last impressions of the Resort. The role provides friendly, efficient guest service at the front desk, supports cashiering and reservations, and helps guests with local information. Agents work with other departments to maintain strong employee and guest relations and contribute to a welcoming hospitality experience.

Requirements

High school diploma or equivalent experience or training.
Ability to accomplish necessary tasks on a computer.
Ability to communicate effectively in English.

Responsibilities

Check guests in and out in a friendly and efficient manner.
Post charges accurately to individual and group accounts and maintain cash receipts and hotel banks.
Enter and update group reservation files.
Provide concierge assistance, including information about local entertainment.
Follow Resort policies in the Employee Handbook and report observed violations to Human Resources.
Maintain the highest level of employee and guest relations.
Maintain good working relationships with all departments.
Monitor, sell, and post items from the Sundries shop.
Encourage guests to provide feedback and collect comment cards.
Work any assigned shift or schedule.
Perform other tasks assigned by management, verbally or in writing.

Benefits

Discounts at the restaurant, spa treatments and products, Essex Kitchen, and other property offerings.
Membership discounts to The Edge Sports & Fitness.
Discounted hotel stays for employees, friends, and/or family.
Movie ticket discounts at Essex Cinemas.
Discounts through Essex Experience businesses, varying by business.
Stays at other New England Inns & Resorts through the NEIRA program.
Ski passes to Smuggler’s Notch and Sugarbush/IKON.
Complimentary use of the on-site fitness center.
Complimentary use of the on-site tennis courts.
One complimentary Resort stay per year for the employee and a guest, including breakfast; employee must be at least 18 years old.
Competitive compensation, healthcare options, career advancement opportunities, and ongoing training are mentioned generally.