Resort Services Agent

Valor Hospitality Partners

About The Position

The Resort Services Agent supports the sales office and sales activities, including planning, soliciting, booking, and coordinating small group meetings and room sales to help meet or exceed revenue and profit goals. The role supports sales activity in the assigned market and helps carry out strategies to grow revenue, market share, and new account business. The position maintains smooth sales-office operations, responds to inquiries, prepares materials, manages sales records and reports, supports Sales Managers and the Director of Sales, and communicates professionally with guests and associates. The role also involves hotel tours, site inspections, sales calls, trade shows, meetings, travel, and community or industry functions.

Requirements

Strong written and verbal communication skills to interact effectively with clients and internal teams.
Excellent customer service skills to build and maintain strong client relationships.
Ability to manage multiple tasks, schedules, and client accounts accurately.
Competence with general office software, CRM systems, and other sales-related programs.
A sales-oriented mindset, including the ability to identify revenue opportunities.

Responsibilities

Ensure the smooth operation of the sales office.
Monitor phones, voicemails, and the sales mailbox, responding within the same day and within two hours.
Prepare collateral for site inspections, outside sales calls, and sales trips.
Assist Sales Managers with rooming-list entry and citywide audits as needed.
Enter, coordinate, and follow up with Sales Reservations as needed.
Assist with rooming-list uploads as needed.
Pull and distribute daily and weekly reports, including daily arrivals, activity reports, and GRC reports.
Take and distribute weekly Sales Meeting minutes and daily stand-up notes.
Maintain adequate inventory of office supplies and sales collateral.
Assist the Director of Sales with month-end data extraction and assimilation for reports.
Respond on behalf of Sales Manager(s) when they are out of the office.
Distribute and file signed contracts.
Maintain daily reader boards and door cards.
Update banquet menus, promotions, and hotel information on third-party platforms, including Lanyon and Cvent.
Communicate professionally and positively with guests and fellow associates.
Support small-group meeting and room sales, including identifying revenue opportunities such as upselling or offering enhancements.