Gift Shop Supervisor- Swing Shift

Tamaya Enterprises d • Santa Ana Pueblo, NM

4d • Onsite

About The Position

The Gift Shop Supervisor oversees the daily operation of the Gift Shop and Perks Premium Coffee & Gifts during their assigned shift, following management directives and established policies and procedures. The supervisor supports and promotes company core values, treats team members with dignity and respect, listens effectively, and works to educate, inspire, and motivate the team.

The role supervises cashiers and baristas, supports personnel activities and training, helps manage inventory and resolve variances, and fills in for cashier or barista duties when needed. The supervisor also promotes positive customer and employee relations and handles customer complaints. Work is performed indoors in a climate-controlled, non-smoking environment. The position requires availability for various shifts, including days, evenings, weekends, and holidays.

Requirements

• High school diploma or GED.
• Excellent management skills.
• Familiarity with standard concepts, practices, and procedures used in Retail Services.
• Point-of-sale (POS) experience.
• Ability to complete Nestlé (Starbucks) training modules.
• Ability to obtain a New Mexico liquor server license and Food Handlers Certificate.
• Ability to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission non-key gaming license.
• A smartphone capable of running company applications and communication systems, and proficiency using a smartphone for company applications, email, and text. If one is not provided by the company, a smartphone of the company’s choice may be provided through payroll deduction.
• Ability to maintain strict confidentiality, work independently, exercise good judgment, solve problems, stay organized and detail-oriented, multitask, and work in a fast-paced environment.
• Ability to handle stressful and conflict situations professionally.
• Strong verbal and written communication skills.
• Ability to stand, walk, bend, turn, use hands and fingers to grasp, handle, and feel, reach with hands and arms, talk, and hear.
• Professional, well-groomed appearance.
• Ability to lift up to 25 pounds.
• Preference is given to qualified Santa Ana Tribal Members.

Nice To Haves

• Two years of retail management experience preferred.

Responsibilities

• Supervise the assigned shift and ensure cashiers and baristas follow policies and procedures.
• Assist with personnel actions, including hiring, promotions, transfers, discharges, disciplinary measures, performance evaluations, and training new and current employees.
• Assist in maintaining inventory pars for the Gift Shop and Perks.
• Assist with month-end inventory and research and resolve inventory variances.
• Fill in for cashiers and baristas when needed.
• Ensure personnel maintain appropriate customer and employee relations and handle customer complaints.
• Support, demonstrate, and promote the company’s core values; treat individuals with dignity and respect; and help educate, inspire, and motivate the team.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED