GIFT SHOP SUPERVISOR- SWING SHIFT

Tamaya Enterprises Inc. d•Santa Ana Pueblo, NM

1d•Onsite

About The Position

The Gift Shop Supervisor oversees the daily operation of the Gift Shop and Perks Premium Coffee & Gifts during their assigned shift, following management directives, policies, and procedures. The supervisor leads and supports team members by promoting company values, treating others with respect, and educating, inspiring, and motivating the team. The role supervises cashiers and baristas, supports personnel actions and training, helps maintain inventory and investigate variances, fills in for cashiers or baristas as needed, and addresses customer complaints. Duties are performed indoors in a climate-controlled, non-smoking environment.

Requirements

High school diploma or GED.
Excellent management skills.
Familiarity with standard concepts, practices, and procedures used in Retail Services.
POS experience.
Ability to complete Nestle (Starbucks) training modules.
Ability to obtain a New Mexico liquor server license and Food Handlers Certificate.
Ability to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission non-key gaming license.
Availability to work various shifts, including days, evenings, weekends, and holidays.
A smartphone capable of running company applications and communication systems; employees must proficiently use a smartphone for company applications, email, and text.
Ability to maintain confidentiality, work independently, and exercise good judgment.
Excellent problem-solving abilities; detail orientation, organization, and ability to multitask.
Ability to work in a fast-paced environment and handle stressful situations professionally.
Strong verbal and written communication skills and proven ability to handle conflict situations.
Ability to perform frequent standing, walking, bending, turning, grasping, handling, feeling, reaching, talking, and hearing.
Professional, well-groomed appearance.
Ability to lift up to 25 pounds.

Nice To Haves

Preference is given to qualified Santa Ana Tribal Members.
Two years of retail management experience preferred.

Responsibilities

Supervise the shift and ensure cashiers and baristas follow policies and procedures.
Assist with hiring, promotions, transfers, discharges, disciplinary measures, performance evaluations, and training new and current employees.
Assist in maintaining inventory pars for the Gift Shop and Perks.
Assist with month-end inventory and research and resolve inventory variances.
Fill in for cashiers and/or baristas when needed.
Ensure personnel maintain proper customer and employee relations and handle customer complaints.
Actively support, demonstrate, and promote the company’s core values.
Be approachable and engaging with team members and treat individuals with dignity and respect.
Educate, inspire, and motivate the team.
Perform other duties as assigned.