Gift Shop Attendant

MCR•New York, NY

2d•$21 - $21•Onsite

About The Position

The Gift Shop Attendant provides a positive guest experience by delivering attentive service to all gift shop guests. The role includes assisting customers with merchandise, maintaining attractive and organized displays, processing purchases and other transactions, and helping secure the shop. The attendant is expected to communicate professionally, work well with others, maintain a clean and professional appearance, and follow company policies and quality standards. The position involves extended periods of standing, sitting, or walking, and reaching, bending, twisting, pulling, stooping, and moving objects weighing up to 10 pounds. A flexible schedule is required, including availability for days, nights, holidays, and weekends based on hotel demands.

Requirements

High school diploma or GED equivalent.
At least 1 year of related work experience.
Excellent administrative, interpersonal, organizational, written, and verbal communication skills.
Attention to detail and strong organizational skills.
Ability to multitask and work in a fast-paced environment.
Self-motivation.
A can-do attitude and hands-on approach.
Flexible schedule with availability for days, nights, holidays, and weekends based on hotel demands.

Nice To Haves

Previous customer service experience.

Responsibilities

Greet customers, offer assistance locating merchandise, and answer questions about merchandise.
Display merchandise neatly and attractively.
Restock items as needed, check expiration dates, and discard expired items.
Keep the storeroom neat and clean.
Complete purchases; process all payment types, returns, refunds, and exchanges; and verify customer identification as required.
Maintain appropriate cash levels, turn in property monies and receipts, and verify deposits and cash drops.
Follow the checklist for opening and closing the shop.
Secure the shop and monitor customer activity to prevent merchandise theft and damage.
Report accidents, injuries, and unsafe work conditions to the captain (manager).
Follow company policies and procedures; maintain a clean, professional uniform and appearance; protect confidential information and company assets.
Anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Speak clearly and professionally, and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships.
Comply with quality assurance expectations and standards.
Reach, bend, twist, pull, stoop, and move, lift, or carry objects weighing up to 10 pounds; stand, sit, or walk for extended periods.
Perform additional duties as assigned by the captain (manager).