Gift Shop Attendant

MCR Hotels • Jamaica, NY

3d

About The Position

The Gift Shop Attendant provides a positive guest experience by delivering attentive service to gift shop guests. The role includes assisting customers with merchandise, maintaining shop displays and inventory, processing transactions, and keeping the shop and storeroom clean and secure. The attendant also follows company policies, maintains a professional appearance, responds to guest needs, and works collaboratively with others. Additional duties may be assigned by the Captain (Manager).

Requirements

• High school diploma or GED equivalent.
• At least 1 year of related work experience.
• Excellent administrative, interpersonal, organizational, written, and verbal communication skills.
• Ability to multitask and work in a fast-paced environment.
• Self-motivation, a can-do attitude, and a hands-on approach.
• Flexible availability for days, nights, holidays, and weekends based on hotel demands.

Nice To Haves

• Previous customer service experience.

Responsibilities

• Greet customers, offer assistance locating merchandise, and answer questions about merchandise.
• Display merchandise neatly and attractively; restock items, check expiration dates, and discard expired items.
• Keep the storeroom neat and clean.
• Complete customer purchases and process all payment types, returns, refunds, and exchanges.
• Verify customer identification when required.
• Maintain appropriate cash levels in the cash drawer; turn in property monies and receipts; and ensure deposits and cash drops are verified.
• Follow the shop opening and closing checklist.
• Secure the shop and monitor customer activity to prevent merchandise theft and damage.
• Report accidents, injuries, and unsafe work conditions to the Captain (Manager).
• Follow company policies and procedures; maintain a clean, professional uniform and appearance; protect confidential information and company assets.
• Anticipate and address guest service needs, assist individuals with disabilities, and thank guests.
• Communicate clearly and professionally, answer telephones using appropriate etiquette, and maintain positive working relationships.
• Comply with quality assurance expectations and standards.
• Perform physical tasks including reaching, bending, twisting, pulling, stooping, standing, sitting, or walking for extended periods, and moving, lifting, or carrying objects weighing up to 10 pounds.
• Perform additional duties as assigned by the Captain (Manager).

Benefits

• Competitive salary
• 401(k) plan
• Health insurance
• Dental insurance
• Paid vacation
• Growth potential

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED