Gift Shop Clerk - Casino
About The Position
The Gift Shop Clerk serves casino guests, completes tasks assigned by management, and helps maintain the department’s guest-service standards. The role keeps the gift shop and storeroom clean, neat, organized, and properly stocked; prices, tags, displays, and replenishes merchandise; and assists guests with merchandise selection, purchases, inquiries, and complimentaries. The clerk operates the gift shop point-of-sale terminal and follows casino cash-control procedures. The position also supports inventory activities, maintains accurate departmental records, monitors for theft, and stays informed about merchandise locations and current or upcoming property events to assist guests. The clerk promotes a fun atmosphere for guests and encourages mutual respect, dignity, and integrity among employees.
Requirements
- High school diploma or G.E.D.
- Effective communication skills.
- Ability to read, analyze, and interpret policy and procedure manuals, maintenance instructions, and related documents.
- Ability to respond to common inquiries from employees or guests.
- Ability to perform basic arithmetic with whole numbers, common fractions, and decimals.
- Ability to apply common-sense reasoning to a variety of situations.
- Ability to meet the physical demands of the role, with reasonable accommodations as applicable.
Responsibilities
- Keep the gift shop exceptionally clean and neat.
- Ensure merchandise is correctly tagged, displayed or folded, properly sized, and placed in the appropriate shop or storeroom location.
- Keep storeroom merchandise organized and maintained.
- Price merchandise accurately, merchandise new products, and maintain visual displays according to departmental guidelines.
- Replenish gift shop shelves and racks.
- Respond promptly and courteously to guest complaints and inquiries.
- Maintain thorough and accurate departmental records, including completing merchandise comps and transfers.
- Assist with monthly merchandise inventories and maintain proper inventory control.
- Operate the point-of-sale terminal for gift shop transactions and adhere to casino cash-control policies and procedures.
- Promote guest service and satisfaction, assist guests with merchandise selection and purchases, and redeem complimentaries.
- Assist managers, supervisors, leads, and the Inventory Control team with inventory-related duties as needed.
- Monitor the shop for theft and follow departmental guidelines in cases of theft or suspected theft.
- Maintain working knowledge of merchandise storage locations and current and upcoming property events to advise guests when possible.
- Help create a fun atmosphere for casino guests and encourage mutual respect, dignity, and integrity among employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
