Gift Shop Clerk

Opal Grand Resort•Delray Beach, FL

6d•Onsite

About The Position

Opal Grand Resort & Spa is seeking a Gift Shop Clerk to help guests feel welcome in a relaxed yet professional atmosphere. The clerk greets customers, helps them locate merchandise, and answers merchandise questions. The role also includes maintaining merchandise displays and stock, processing customer transactions, following cash-handling and shop security procedures, and providing professional guest service. The position is onsite and part-time, pays $16.00 per hour, and may require a flexible schedule including nights, weekends, and holidays. Post-offer employment verifications, motor vehicle checks, and criminal background checks are conducted.

Requirements

Speak, read, write, and understand English.
Good verbal and written communication skills.
Basic computer skills and knowledge.
Ability to stand and maintain well-paced mobility for up to 8 hours.
Ability to lift up to 15 pounds occasionally.
Ability to complete assigned tasks without close supervision.
Ability to clock in and out responsibly for shifts and breaks.
Wear a clean, properly worn uniform and name tag; visible tattoos and piercings must comply with the Associate Handbook.
Willingness to go above and beyond basic job requirements to assist guests, coworkers, and the company.
Strong problem-solving skills.
Ability to work a flexible schedule, including nights, weekends, and holidays.

Nice To Haves

Previous retail sales experience is preferred.

Responsibilities

Greet customers, offer assistance locating merchandise, and respond to merchandise questions.
Display merchandise neatly and attractively.
Restock items as needed, check expiration dates, and discard expired items.
Keep the storeroom neat and clean.
Complete customer purchases and process payments, returns, refunds, and exchanges.
Verify customer identification when required.
Maintain appropriate cash levels in the cash drawer; turn in property monies and receipts; and ensure deposits and cash drops are verified.
Follow the checklist for opening and closing the gift shop.
Secure the gift shop and monitor customer activity to prevent merchandise theft and damage.
Follow company policies and procedures, maintain a clean and professional uniform and personal appearance, protect confidential information, and safeguard company assets.
Welcome and acknowledge guests according to company standards, anticipate and address their service needs, and thank them sincerely.
Communicate clearly and professionally, including answering telephones with appropriate etiquette.
Develop and maintain positive working relationships with others.