Gift Registry Consultant, Westfarms - Full Time
About The Position
The Gift Registry Consultant delivers a welcoming, personalized in-store experience throughout customers’ gift registry journeys. The role builds meaningful relationships, anticipates customer needs, and guides customers in creating complete, inspired registries. Consultants use genuine conversation, product expertise, and recommendations across categories to support celebrations while achieving registry and sales goals. The position focuses on customer acquisition and long-term relationships, making each interaction seamless and memorable. It partners with vendor partners, in-store leadership, personal stylists, peers, and call center teams. Consultants engage customers through phone, email, client outreach, one-on-one appointments, and curated in-store events, and are based in the store’s home department. Consultants prepare for customer engagement by organizing their in-store and virtual workspace, reviewing goals, appointments, and priorities, and staying informed about products, trends, and vendors. They maintain displays, tools, signage, and digital touchpoints; support events and appointments; share Loyalty program benefits; and work collaboratively to deliver customer service and store results. The role requires flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality. Full-time colleagues are typically scheduled 30 or more hours per week; schedules include weekend shifts, and hours depend on business needs and colleague availability.
Requirements
- Customer-focused approach and ability to create personalized experiences that meet customer needs.
- Confidence in in-store and virtual selling, with the ability to use product knowledge, expertise, and selling tools to support sales.
- Strong communication and relationship-building skills with customers, colleagues, vendors, and the community.
- Ability to use data, market trends, and innovation to guide decisions and work toward sales goals.
- Comfort planning and executing events, managing appointments, and using technology for omnichannel experiences.
- Ability to collaborate with store teams, personal stylists, and vendor partners.
- Organization, dependability, and ability to prioritize daily and weekly responsibilities.
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process registry transactions.
Nice To Haves
- At least 5 years of selling or customer experience preferred.
Responsibilities
- Welcome customers and provide personalized, memorable support throughout their gift registry journeys.
- Build customer relationships, listen closely, anticipate needs, and recommend products across categories to create complete registries.
- Use product expertise and selling tools to drive registry sales, increase transaction value, and achieve registry and home sales goals.
- Engage customers through in-store and virtual selling, phone, email, client outreach, appointments, and curated in-store events.
- Prepare for customer engagement by organizing the workspace and reviewing goals, appointments, priorities, products, trends, and vendor highlights.
- Maintain organized registry displays and tools, and ensure signage and digital tools are accurate, polished, and customer ready.
- Support in-store events and appointments and collaborate with vendor partners, store leadership, personal stylists, peers, and call center teams.
- Share Loyalty program benefits, ensure customers have what they need, and conclude interactions with a sincere thank-you.
- Maintain a welcoming, safe, and clean environment and contribute to a respectful, inclusive, collaborative workplace.
- Learn from colleagues and continually improve to support individual and store results.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
