Registry Consultant, Full Time - Short Hills

Macy's

1d • Onsite

About The Position

As a Bloomingdale’s Gift Registry Concierge, the Registry Consultant delivers a personalized customer experience to registrants in store and online. The role serves as a Bloomingdale’s merchandise and service expert, learning registrants’ needs, guiding them as they build value to their registry, and supporting them throughout the experience. The consultant develops broad merchandise knowledge, especially in Home, and offers product and style expertise to registrants and gift givers. Building client relationships and long-term loyalty is an ongoing part of the role.

Requirements

• High school diploma or equivalent.
• 1–2 years of related experience.
• Exceptional customer service skills.
• Professional and outgoing demeanor.
• Exceptional communication skills and ability to engage in conversation.
• Curiosity and interest in understanding registrant needs.
• Experience building client relationships.
• Ability to maintain composure in difficult situations.
• Ability to work independently and as part of a team in a learning environment.
• Ability to work a flexible schedule based on department and company needs, including retail hours, days, evenings, weekends, and/or holidays.
• Proficiency with computers, including Microsoft Office and the Internet.
• Ability to walk, stand, communicate, reach, crouch, and climb ladders.
• Ability to frequently lift or move up to 25 pounds.

Nice To Haves

• Prior Home Store related experience and/or training.

Responsibilities

• Engage and welcome customers to the Gift Registry Department.
• Deliver a personalized experience by understanding customers’ needs and lifestyles.
• Develop product knowledge, particularly for Home Department merchandise, and offer product and style expertise.
• Build customer relationships and loyalty by maintaining a client book.
• Promote the loyalty program by selling applications and enrollments.
• Use tools to put customers at ease and build comfort and trust in online and in-store interactions.
• Act as a liaison to the full merchandise assortment beyond registry needs.
• Manage customer interactions across multiple online platforms.
• Handle multiple priorities and learn new procedures in a fast-paced environment.
• Use technology to deliver the customer experience and build registry value.
• Meet regularly with the Supervisor to review goals and best practices.
• Meet or exceed registry and business goals.

Benefits

• Day-1 medical, dental, and vision benefits for eligible colleagues
• Competitive pay
• Paid time off
• Flexible holiday time off and flexible scheduling
• Instant access to earned wages with PayActiv
• Enhanced benefits, including pet, home, and auto insurance
• 401(k) plan options
• Bonus earning opportunities
• Growth potential opportunities
• Employee discount at Bloomingdale’s and Macy’s stores

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED