Full-Time Client Advisor-Vilebrequin Short Hills

G-III Apparel Group•Short Hills, NJ

11d•Onsite

About The Position

The Client Advisor is central to Vilebrequin’s brand growth and longevity through cultivating and strengthening client relationships. As a brand ambassador, the Client Advisor understands and brings the Vilebrequin brand to life, shares its heritage through storytelling, and builds enthusiasm for the collections. The role transforms store visits into memorable luxury shopping experiences through attentive service and clienteling in person and digitally. This onsite position is based at the specified store location and reports to the Store Manager. It includes sales and client service, store operations, merchandising, and responsibility for opening and closing the store. The schedule is flexible according to business needs and may include mornings, evenings, weekends, and holidays.

Requirements

High school diploma or equivalency.
2–3 years of experience in a customer-facing role focused on sales.
Desire to work in a sales-focused retail setting.
Passion for luxury products and appreciation for design.
Entrepreneurial spirit.
Professional, welcoming character and presentation.
Ability to generate customer delight and provide excellent client-oriented service, including going the extra mile.
Excellent communication skills.
Strong attention to detail.
Collaborative “win together” mentality.
Ability to work autonomously.
Strong problem-solving skills.
Strong organizational skills and follow-through.
Technologically savvy.
Ability to work a flexible schedule based on business needs, including mornings, evenings, weekends, and holidays.
Ability to lift and/or move up to approximately 50 pounds frequently.
Frequent bending, stooping, and kneeling.
Occasional ladder climbing.
Ability to stand routinely for the duration of a shift, up to 8 hours.

Nice To Haves

Sales experience in a luxury or hospitality setting.
Foreign-language skills.

Responsibilities

Immediately welcome customers, proactively offer assistance, identify their needs, and guide them to the appropriate merchandise or store area.
Foster a welcoming, fun, encouraging, energetic, and collaborative environment for customers and coworkers.
Achieve personal and store sales goals and serve clients according to Vilebrequin’s selling ceremony.
Apply the WE SELL SUN selling ceremony in every sale: first smile, be curious, tell the tale, unveil connections, matching top, perfect fit, reassure, and convince.
Provide luxury clienteling and a high-quality customer experience in-store and digitally.
Study and communicate collection details, maintain current customer wish lists, and notify customers when requested products arrive.
Meet individual KPI targets for ADS, UPT, Email Capture, Name Attachment Rate, Women’s Sales, and Top to Bottom through excellent service.
Follow corporate customer service policies and communicate effectively with customers, coworkers, and managers; lead by example and positively influence others.
Support store operations, including processing deliveries and transfers promptly, merchandising the sales floor, and maintaining visual standards.
Execute POS processes correctly, including proper cash handling and opening and closing registers.
Follow operational policies and procedures; safeguard company property, including through key holding.
Maintain cleanliness and organization standards.
Open and close the store.
Multi-task in a fast-paced environment and use limited supervision to understand customer concerns and determine solutions quickly.