Client Advisor - Short Hills

Rebag•Short Hills, NJ

2d•$40,000 - $57,000•Onsite

About The Position

Rebag is an e-commerce and retail company focused on buying and selling designer handbags and accessories in the luxury resale market. Its business model prioritizes sellers, offers upfront payment, and aims to make resale smooth and convenient. The company operates online and in stores and positions resale as a sustainable and affordable way to access luxury goods. The Client Advisor role focuses on creating an engaging in-store resale experience, building rapport with customers, capturing and converting leads, and explaining the benefits of selling pre-owned luxury items. The role also supports and develops sales peers, contributes to the in-store experience, and helps the team achieve sales goals. Success is measured by new-business conversion and by creating loyal customers who recommend Rebag to others. The position calls for an energetic, organized, hard-working team player with an interest in fashion, sustainability, and customer service.

Requirements

Be team-oriented and able to work cross-functionally with other groups.
Have strong organization, prioritization, time-management, and attention-to-detail skills.
Be able to work across multiple systems.
Show enthusiasm for and passion about changes in the resale industry.
Be relatable and conversational, and comfortable approaching new people.
Have a passion for fashion and sustainability.
Be tech savvy.
Be a self-starter who enjoys new challenges.
Be ambitious and motivated to achieve goals and deliver best-in-class work.
Be able to present a case study on the industry and explain what makes Rebag a leader in it.
Be comfortable standing for long periods.
Be able to work weekends and evenings.
Be able to lift up to 40 lbs, based on role needs.
Have the legal right to work in the United States.

Responsibilities

Welcome customers and make their Rebag and resale experience memorable and engaging.
Identify and address customer objections and obstacles related to quoted items, financing options, customer education, and resale pricing.
Coordinate sellers’ final transactions, including receipt of final payment.
Contribute ideas to improve Rebag’s sales and trade experience, back-end processes, and procedures.
Maintain mastery of Rebag products and services and stay current on industry trends and best practices.
Update the CRM system consistently and proactively to capture accurate customer information and strengthen customer rapport.
Ensure opening and closing procedures meet standards.
Assist management in developing the sales team’s knowledge and ability to provide a high-quality customer experience.
Lead the sales team toward success by achieving monthly sales quotas.
Perform required tasks carefully to ensure sales and submission transactions are processed properly.
Lead by example and support the success of the team.