Full-Time Client Advisor-Vilebrequin Short Hills

G-III Apparel Group•Short Hills, NJ

12d•Onsite

About The Position

The Client Advisor is a brand ambassador responsible for bringing the Vilebrequin brand to life, cultivating and strengthening client relationships, and turning store visits into memorable luxury shopping experiences. The role includes welcoming and assisting customers, sharing the brand’s heritage and collection stories, providing in-store and digital clienteling, and supporting sales goals and store operations. This position is onsite at the specified location and reports to the Store Manager.

Requirements

High school diploma or equivalent.
2–3 years of experience in a customer-facing role focused on sales.
Ability to work a flexible schedule based on business needs, including mornings, evenings, weekends, and holidays.
Ability to lift and/or move up to approximately 50 pounds frequently; bend, stoop, or kneel frequently; climb ladders occasionally; and stand for up to 8 hours per shift.
Strong communication, attention to detail, problem-solving, organizational, and follow-through skills.
Ability to work autonomously and collaborate with a 'win together' mentality.
Technological savvy and the ability to generate customer delight with excellent service quality.
Professional, welcoming character and presentation; desire to work in sales-focused retail; passion for luxury products and appreciation for design; entrepreneurial spirit.

Nice To Haves

Sales experience in a luxury or hospitality setting.
Foreign-language skills.

Responsibilities

Welcome customers, offer assistance, identify their needs, and guide them through the store and merchandise assortment.
Help create a welcoming, energetic, and collaborative environment for customers and coworkers.
Achieve personal and store sales goals while following Vilebrequin’s selling ceremony and WE SELL SUN steps.
Provide luxury clienteling in-store and digitally, communicate collection details, and keep customer wish lists current, notifying customers when requested products arrive.
Meet individual KPI targets, including ADS, UPT, Email Capture, Name Attachment Rate, Women's Sales, and Top to Bottom.
Follow corporate customer service policies and communicate effectively with customers, coworkers, and managers.
Support store operations by processing deliveries and transfers, merchandising products, and maintaining visual standards.
Execute POS processes, handle cash properly, and open and close registers.
Follow operational policies and procedures; safeguard company property, including through key holding.
Maintain store cleanliness and organization and open and close the store.
Multitask in a fast-paced environment and resolve customer concerns promptly with limited supervision.