Part Time Client Advisor-Vilebrequin Woodbury Outlet

G-III Apparel Group•Central Valley, NY

10d•Onsite

About The Position

The Client Advisor at Vilebrequin helps protect the growth and longevity of the brand by cultivating and strengthening client relationships. As a Brand Ambassador, the Client Advisor brings the Vilebrequin brand to life through storytelling about its heritage and collections, and turns store visits into memorable luxury shopping experiences. This position is onsite at the specified location and reports to the Store Manager. The role involves welcoming and assisting customers, identifying their needs, guiding them through the store and merchandise, and delivering Vilebrequin's WE SELL SUN selling ceremony. The Client Advisor works toward individual and store sales goals and KPI targets while providing luxury clienteling in person and digitally. The role also supports store operations, including deliveries and transfers, merchandising, point-of-sale procedures, cash handling, register opening and closing, store opening and closing, key holding, and maintaining cleanliness and visual standards.

Requirements

High school diploma or equivalency.
2–3 years of experience in a customer-facing role focused on sales.
Ability to work a flexible schedule based on business needs, including mornings, evenings, weekends, and holidays.
Ability to lift and/or move up to approximately 50 pounds frequently.
Frequent bending, stooping, and kneeling.
Occasional ladder climbing.
Ability to stand routinely for the duration of a shift, up to 8 hours.

Nice To Haves

Sales experience in a luxury or hospitality setting.
Foreign languages.

Responsibilities

Welcome customers promptly and proactively offer assistance.
Ask appropriate questions to identify customer needs and provide effective guidance.
Maintain knowledge of the store layout and current merchandise assortment, and direct customers to appropriate areas.
Help foster a welcoming, fun, encouraging, and energetic customer environment and a collaborative work environment.
Achieve personal and store sales goals and serve clients according to Vilebrequin's selling ceremony.
Use the WE SELL SUN selling ceremony in every sale: first smile, be curious, tell the tale, unveil connections, matching top, perfect fit, reassure, and convince.
Deliver luxury clienteling and a strong customer experience in-store and digitally.
Study and communicate collection details while assisting clients.
Keep customer wish lists current and notify customers when requested products arrive.
Meet individual KPI targets, including ADS, UPT, Email Capture, Name Attachment Rate, Women's Sales, and Top to Bottom.
Follow corporate customer service policies and communicate effectively with customers, coworkers, and managers.
Lead by example and positively influence others.
Support store operations, including timely processing of deliveries and transfers, merchandising, and maintaining visual standards.
Execute POS processes correctly, including cash handling and opening and closing registers.
Follow operational policies and procedures and safeguard company property, including through key holding.
Maintain store cleanliness and organization.
Open and close the store.
Multi-task in a fast-paced environment and resolve customer concerns promptly with limited supervision.