Full-Time Client Advisor | Fashion Outlet of Chicago

Vince•Rosemont, IL

5d•$17 - $19•Onsite

About The Position

Vince is seeking a highly motivated, results-driven, luxury-minded Client Advisor who leads with selling and elevates every client interaction. The role calls for energy, expertise, and a deep passion for the Vince brand. The Client Advisor consistently exceeds sales goals, manages a client book, and turns client interactions into meaningful selling opportunities. They set the tone on the sales floor through strong selling behaviors, luxury service standards, and extensive product knowledge. The role also supports store operations as needed, including point-of-sale activities, merchandising, inventory, and visual standards, while maintaining an environment that reflects the Vince luxury experience. Compensation is $17–$19 per hour, with eligibility for sales-based incentive programs. Pay depends on factors such as experience, skills, and geographic location.

Requirements

At least 2 years of experience in retail sales, preferably in a luxury environment.
Proven success in a retail sales environment, including the ability to meet or exceed sales goals and performance metrics.
Strong selling instincts, including the ability to understand clients, build rapport, and close sales without pressure.
Strong understanding of the Vince brand identity and the ability to connect clients to the Vince aesthetic through personalized styling.
Strong verbal and written communication skills.
Strong relationship-building skills to develop trust and long-term client loyalty.
Positive, motivating energy and the ability to contribute to a collaborative, high-performing team.
Self-motivated, goal-oriented, and proactive in generating business.
Comfort with POS systems, CRM tools, and Microsoft Office.
Ability to climb ladders and stairs; bend, reach, lift, move, and carry boxes weighing up to 35 pounds while merchandising and maintaining the sales floor.
Flexible schedule and availability to work weekends, evenings, events, and holidays.

Nice To Haves

Retail sales experience in a luxury environment.

Responsibilities

Consistently achieve and exceed personal sales goals, KPIs, and clienteling expectations.
Build a deep understanding of Vince fabrics, fits, construction, and design intent, and use this knowledge to inspire confident purchasing decisions.
Cultivate and grow a client book through proactive outreach by SMS, email, personalized follow-up, and referrals to generate repeat business and deepen client loyalty.
Speak confidently about the Vince aesthetic and turn styling conversations into meaningful, brand-focused interactions that drive sales.
Convert walk-in traffic into loyal clients through elevated engagement, strategic wardrobing, and consultative selling.
Model best-in-class selling and clienteling behaviors on the floor to inspire and elevate the team.
Support store operations as needed, including POS, merchandising, inventory, and visual standards.
Uphold company policies, including loss prevention and operational procedures.

Benefits

Medical, dental, and vision coverage.
Flexible spending and health savings accounts, including employer funding for the health savings account.
401(k) with employer match.
Paid time off for vacation, sick time, and personal time, as well as company holidays.
Clothing allowance and merchandise discounts.
$400 annual gym reimbursement.
Mental health support tools and telehealth psychology and psychiatry.
Paid parental leave and supplemental infertility coverage.
Life, accidental death and dismemberment, short-term disability, and long-term disability insurance.
Supplemental hospital indemnity, specified disease, and accident coverage.
Pre-tax commuter benefits for transit and parking.
Discounted pet, home and auto, and legal insurance.