Client Advisor, Full Time

FERRAGAMO USA•Manhasset, NY

1d•Onsite

About The Position

Ferragamo is hiring a full-time Client Advisor for its Manhasset location. The Client Advisor provides specialized customer service by building emotionally enriched client relationships, nurturing loyalty through personal connections and CRM initiatives, and driving sales by understanding client desires and creating a personalized, hand-crafted experience. The role supports individual and team sales objectives while contributing to an engaging, collaborative store environment. The position requires active participation on the selling floor, expert styling and brand knowledge, and thoughtful client engagement throughout the selling ceremony. The Client Advisor also supports store operations by maintaining stock in a designated selling-floor area and the stock room, tracking inventory, and identifying merchandise across channels. The role involves regular and reliable attendance and a schedule that may include mornings, evenings, and weekends according to store needs. Physical work includes extended periods of standing and moving, assisting and fitting customers with shoes, and lifting at least 20 pounds. Ferragamo states its commitment to an inclusive workplace, equal employment opportunity, and reasonable accommodations for applicants and employees with disabilities.

Requirements

A client-focused, authentic approach and passion for style.
In-depth knowledge of luxury clients’ desires, needs, and expectations.
Strong communication skills, personal care, and empathy when working with clients.
Ability to tell stories and ask engaging questions.
Willingness to contribute ideas, innovate, grow, and learn.
Computer knowledge to track inventory.
Proficient English language skills.
Strong interpersonal and communication skills, including the ability to read, write, and interpret instructional documents.
Ability to communicate effectively with customers, peers, and management, including by telephone with proper etiquette.
Ability to multitask while remaining attentive to customers and flexible to business needs.
Ability to work as part of a team and take initiative without direct supervision.
Physical ability to move, talk, hear, reach, grab, carry, and stand for extended periods; occasionally stoop, sit, kneel, crouch, and climb step stools; and lift at least 20 pounds.

Nice To Haves

Knowledge of a second language.
Previous retail sales experience; luxury retail experience is a plus.

Responsibilities

Demonstrate active leadership on the selling floor and drive individual and team objectives while being accountable for sales results.
Promote a positive work environment through teamwork and collaboration.
Assist the operations team by maintaining stock in a designated selling-floor area and in the stock room.
Create memorable, hand-crafted client experiences that make clients feel confident and energized.
Build authentic, long-term relationships with clients through personal connections and CRM initiatives.
Keep the client at the center of decisions and take action to ensure a memorable client experience.
Demonstrate expert styling and brand knowledge.
Promote cross-selling to increase UPT sales metrics.
Capture customer data in the company CRM database and use it to maintain and develop client relationships.
Think innovatively about ways to improve the client experience and create value.
Conduct sales in person, by telephone, and by email, including assisting customers and fitting them properly with shoes.
Understand company KPIs and identify strategies to improve performance standards.
Take an aggregate approach to identifying and recommending merchandise across channels.
Maintain regular and reliable attendance and work a variety of hours, including mornings, evenings, and weekends as store needs require.