Client Advisor, Full Time

FERRAGAMO•Manhasset, NY

1d•$21 - $22•Onsite

About The Position

Ferragamo is seeking a full-time Client Advisor for its Manhasset location. The Client Advisor provides specialized customer service by building emotionally enriched relationships with clients, nurturing loyalty through personal connections and CRM initiatives, and driving sales through a tailored, handcrafted client experience. The role represents Ferragamo’s luxury products and Italian craftsmanship while helping clients feel confident, energized, and valued. The Client Advisor takes an active leadership role on the selling floor, contributes to individual and team sales objectives, collaborates with colleagues, and supports store operations by maintaining stock in the designated selling-floor area and stockroom. The position involves selling in person, by telephone, and by email, and requires the physical ability to assist customers and fit shoes. The schedule is full time, with regular and reliable attendance and a variety of hours—including mornings, evenings, and weekends—based on store needs. Ferragamo describes itself as a global luxury group founded in 1927, with approximately 3,800 professionals and around 400 directly operated stores. The company states its commitment to an inclusive workplace, equal employment opportunity, and reasonable accommodation for applicants and employees with disabilities.

Requirements

Proficient English language skills.
Computer knowledge to track inventory.
Strong interpersonal and communication skills, including the ability to read, write, and interpret instructional documents and communicate effectively with customers, peers, and management.
Ability to communicate on the telephone with proper etiquette.
Ability to multitask while attending to customers and remain flexible to business needs.
Ability to work as part of a team and take initiative independently of direct supervision.
Ability to stand for extended periods and perform the physical activities described in the posting, including lifting at least 20 lbs.

Nice To Haves

Knowledge of a second language.
Previous retail sales experience; luxury retail experience is a plus.
A passion for style and an intuitive, authentic approach to advising clients.
In-depth knowledge of luxury clients’ desires, needs, and expectations.
Strong storytelling skills and the ability to ask engaging questions.
Courageous, innovative ideas and a readiness to grow and learn.

Responsibilities

Demonstrate active leadership on the selling floor, drive individual and team objectives, and be accountable for sales results.
Promote a positive work environment through teamwork and collaboration.
Assist the operations team by maintaining stock in the designated selling-floor area and stockroom.
Create handcrafted, memorable client experiences and participate in the selling ceremony.
Build long-term, authentic relationships with clients through personal connections.
Take action on the selling floor to put the client at the center of every decision; demonstrate expert styling and brand knowledge.
Promote cross-selling to increase UPT sales metrics.
Capture customer data in the company CRM database and use it to maintain and develop client relationships.
Think innovatively about ways to improve the client experience and create value.
Sell in person, by telephone, and by email, including assisting customers and fitting shoes.
Understand company KPIs and identify strategies to improve performance standards.
Take an aggregate approach to identifying and recommending merchandise across channels.
Maintain regular and reliable attendance and work a variety of hours, including mornings, evenings, and weekends, according to store needs.