Full-Time Client Advisor, Cabazon Outlet

G-III Apparel Group•Cabazon, CA

7d•Onsite

About The Position

The Client Advisor at Vilebrequin helps safeguard the growth and longevity of the brand by cultivating and strengthening client relationships. As a Brand Ambassador, the Client Advisor understands the Vilebrequin brand and brings it to life through heritage storytelling and enthusiasm for the collections, turning store visits into memorable luxury shopping experiences. This position is onsite at the Cabazon Outlet and reports to the Store Manager. The role creates a welcoming store environment, identifies customer needs, provides knowledgeable product guidance, and delivers luxury clienteling in person and digitally. Client Advisors are expected to achieve personal and store sales goals and KPI targets while following Vilebrequin’s WE SELL SUN selling ceremony and customer-service standards. They also support store operations, including deliveries, transfers, merchandising, point-of-sale processes, cash handling, register opening and closing, key holding, cleanliness, and opening and closing the store.

Requirements

High school diploma or equivalent.
2–3 years of experience in a customer-facing role focused on sales.
Ability to work a flexible schedule based on business needs, including mornings, evenings, weekends, and holidays.
Ability to lift and/or move approximately 50 pounds frequently.
Frequent bending, stooping, and kneeling.
Ability to climb ladders occasionally.
Ability to stand routinely for the duration of a shift, up to 8 hours.

Nice To Haves

Sales experience in a luxury or hospitality setting.
Foreign language skills.

Responsibilities

Immediately welcome customers, proactively offer assistance, and create a welcoming, energetic, and collaborative environment.
Ask appropriate questions to identify customer needs and guide customers using knowledge of the store layout and merchandise assortment.
Achieve personal and store sales goals and serve clients according to Vilebrequin’s selling ceremony.
Incorporate the WE SELL SUN selling ceremony into every sale: first smile, be curious, tell the tale, unveil connections, matching top, perfect fit, reassure, and convince.
Deliver luxury clienteling and a high-quality customer experience in-store and digitally.
Study and communicate collection details while assisting clients.
Keep customer wish lists current and notify customers when requested products arrive.
Meet individual KPI targets, including ADS, UPT, Email Capture, Name Attachment Rate, Women’s Sales, and Top to Bottom.
Follow corporate customer-service policies and communicate effectively with customers, coworkers, and managers.
Lead by example and positively influence others.
Support store operations by processing deliveries and transfers promptly, merchandising the sales floor, and maintaining visual standards.
Execute correct POS processes, including proper cash handling and opening and closing registers.
Follow operational policies and procedures and safeguard company property, including through key holding.
Maintain cleanliness and organization standards.
Open and close the store.
Multi-task in a fast-paced environment and resolve customer concerns quickly, with limited supervision.