Full-Time Client Advisor, Vilebrequin Soho

G-III Apparel Group•New York, NY

10d•Onsite

About The Position

The Client Advisor represents Vilebrequin and helps protect the brand’s growth and longevity by cultivating and strengthening client relationships. The role brings the Vilebrequin brand to life through storytelling about its heritage and collections, engaging clients in discovery, and transforming store visits into memorable luxury shopping experiences. This is an onsite position at the specified location and reports to the Store Manager. The Client Advisor welcomes and assists customers, identifies their needs, provides knowledgeable guidance, and fosters an energetic and collaborative environment. The role delivers luxury clienteling in-store and digitally, follows the WE SELL SUN selling ceremony, works toward personal and store sales goals and KPI targets, and communicates collection details and product availability. The position also supports store operations, including deliveries and transfers, merchandising, visual standards, point-of-sale processes, cash handling, register opening and closing, cleanliness, organization, and safeguarding company property. The Client Advisor is responsible for opening and closing the store and should be able to multitask and resolve customer concerns in a fast-paced environment.

Requirements

High school diploma or equivalent required.
2–3 years of experience in a customer-facing role focused on sales; luxury or hospitality experience preferred.
Desire to work in a sales-focused retail setting.
Passion for luxury products and appreciation for design.
Entrepreneurial spirit.
Professional, welcoming character and presentation.
Ability to generate customer delight and provide excellent client-oriented service, including a willingness to go the extra mile.
Excellent communication skills.
Strong attention to detail.
Collaborative “win together” mentality.
Ability to work autonomously.
Strong problem-solving skills.
Strong organizational skills and follow-through.
Technologically savvy.
Ability to work a flexible schedule based on business needs, including mornings, evenings, weekends, and holidays.
Frequently lift and/or move up to approximately 50 pounds.
Frequently bend, stoop, and kneel.
Occasionally climb ladders.
Stand routinely for the duration of a shift, up to 8 hours.

Nice To Haves

Experience in a luxury or hospitality setting.
Foreign languages.

Responsibilities

Welcome customers promptly, proactively offer assistance, identify their needs, and guide them to appropriate merchandise or store areas.
Foster a welcoming, fun, encouraging, and energetic customer environment and a positive work environment through collaboration.
Achieve personal and store sales goals and serve clients according to Vilebrequin’s selling ceremony.
Use the WE SELL SUN selling ceremony in every sale: first smile, be curious, tell the tale, unveil connections, matching top, perfect fit, reassure, and convince.
Deliver luxury clienteling and customer experiences both in-store and digitally.
Study and communicate collection details while assisting clients.
Keep customer wish lists current and notify customers when requested products arrive.
Meet individual KPI targets, including ADS, UPT, Email Capture, Name Attachment Rate, Women's Sales, and Top to Bottom.
Follow corporate customer service policies and communicate effectively with customers, coworkers, and managers.
Lead by example and positively influence others.
Process deliveries and transfers in a timely manner, merchandise goods on the sales floor, and maintain visual standards.
Execute correct POS processes, including proper cash handling and opening and closing registers.
Follow operational policies and procedures; safeguard company property, including through key holding.
Maintain cleanliness and organization standards.
Open and close the store.
Multitask in a fast-paced environment and resolve customer concerns by determining solutions with limited supervision.