Miu Miu Client Advisor SoHo

Prada Group•New York, NY

About The Position

The Client Advisor serves as an ambassador for Miu Miu, conveying and promoting the Brand’s philosophy and values to clients. The role focuses on maximizing individual and team sales while delivering an extraordinary, memorable luxury experience that puts clients first. The Client Advisor discovers clients’ needs and expectations, builds meaningful relationships, and develops brand loyalty. The position involves welcoming and serving clients in store, providing personalized service throughout the client journey, capturing client data in the Company CRM, and embracing an omni-channel approach. The Client Advisor works collaboratively with colleagues to support a consistent client experience and a positive, inclusive working environment. They also maintain product and fashion knowledge, uphold shop-floor and visual-display standards, follow operational and stock procedures, and help protect products from theft.

Requirements

Passion for selling and stores.
Curiosity and interest in luxury, fashion, art, and design.
Experience building long-lasting relationships with clients.
Ability to work both independently and as part of a team.
Excellent communication and interpersonal skills.
Ambition, resilience, self-motivation, a results-driven approach, and problem-solving ability.
Passion for and knowledge of the managed product category.
English-language proficiency is required.

Nice To Haves

Additional language skills.

Responsibilities

Create a welcoming environment and put customers at the center of the experience, meeting their needs and requests in accordance with the client journey ceremony.
Capture customer data in the Company CRM to maintain and develop client relationships, provide personalized service, and create future opportunities.
Embrace and promote an omni-channel mindset.
Collaborate with colleagues through open and constructive communication to provide a consistent experience and contribute to a positive working environment.
Welcome and serve customers, providing an excellent in-store experience.
Proactively cross-sell across departments and maximize sales opportunities to achieve individual sales targets and KPIs.
Stay up to date on fashion trends and competitors.
Demonstrate brand and product knowledge.
Handle customer complaints effectively, liaising with the line manager when necessary.
Maintain shop-floor and visual-display standards in accordance with Company operational guidelines and stock procedures.
Contribute to a high level of security and remain attentive to prevent product theft.