Client Advisor

Burberry•Las Vegas, NV

13d•Onsite

About The Position

The Client Advisor builds relationships with new and existing Burberry clients, delivering a personalised, elevated experience while achieving commercial success. Reporting to store management, the role inspires clients through passion for the brand, fashion and luxury products. As an expert in client engagement and service, the Client Advisor demonstrates strong knowledge of styling and selling. The role combines luxury service and sales with client engagement. It involves following the client journey from first impression through discovery, product and styling advice, sale completion and ongoing relationship management. The Client Advisor also contributes to store operations and upholds Burberry’s visual and luxury standards.

Requirements

Proven track record of delivering sales and exceeding targets.
Previous clientelling experience.
Strong interest in fashion, art and culture.
Strong product knowledge and a good understanding of store retail operations.
Understanding of competitor products.
Experience working as part of a team.
Fluency in the local language.
Confidence, curiosity, conviction and care.
Energetic, proactive and self-motivated approach.
Detail-oriented and creative, with a passion for selling.
Assertive, with impeccable presentation and communication skills when dealing with clients and colleagues at all levels.
Results-driven, with a commercial mindset.
Flexible, collaborative and adaptable approach to work.

Nice To Haves

English proficiency is desirable.
Knowledge of other languages is desirable.

Responsibilities

Meet and exceed individual and store sales targets and other commercial KPIs.
Inspire clients through brand storytelling and passion, creating desire for Burberry during every interaction.
Provide luxury service and demonstrate product, fashion and styling knowledge.
Follow the client journey to elevate the in-store experience, from creating a strong initial impression and discovering client needs to providing product and styling expertise, closing sales and maintaining client relationships.
Efficiently follow up with clients and deliver after-sales services.
Support daily store operations and maintain luxury standards in front and back of house, including product availability and replenishment, inventory management, markdowns and stockroom maintenance as required.
Follow company policies, guidelines and procedures, and use visual techniques to maintain standards according to Burberry guidelines.
Foster teamwork and a positive work climate.
Build meaningful relationships with clients.
Work by appointment to provide personalised service, build relationships, promote loyalty and encourage incremental purchases.
Acquire new luxury clients and grow individual and store client books with a commercial mindset.
Drive client retention and volume of spend through regular contact and appropriate follow-up on sales and client requests.