Client Advisor

Frette•Boston, MA

9d•Onsite

About The Position

Frette is seeking a Client Advisor to represent its Italian luxury brand and deliver personalized, memorable boutique experiences. The role centers on building client relationships and a qualified personal portfolio, providing expert consultations on product, design, and lifestyle, and achieving commercial targets through clienteling, retention, and sales development. The Client Advisor shares Frette’s heritage and craftsmanship through storytelling and its Selling Ceremony, and contributes to a high-standard boutique environment through operational support and teamwork. The position is full-time with consistent scheduling. Compensation includes hourly base pay of up to $23, commission opportunities, quarterly sales bonuses, anniversary incentives, and recognition programs. Eligible employees can access health and other benefits, paid time off, paid holidays, wellness resources, professional development, and a 401(k) plan with company match. Benefits begin on the first day of the month following 60 days of employment.

Requirements

Excellent interpersonal and communication skills.
Strong results orientation and commercial awareness.
Ability to work effectively as part of a team in a dynamic environment.
Familiarity with POS systems, CRM platforms, and Microsoft Office or Google Workspace.
Ability to lift and mobilize small to medium items up to 40 lbs using appropriate equipment and techniques.
Ability to maneuver around the boutique floor, stockroom, and off-site locations.
Ability to stand for extended periods and perform activities including bending, kneeling, squatting, reaching, and climbing ladders in accordance with safety guidelines.

Nice To Haves

Three years of experience in luxury retail, hospitality, or interior design preferred.
Passion for luxury, design, and client service.
Curiosity and passion for design, luxury, and lifestyle.
Proactive, detail-oriented approach and a strong sense of initiative.
Energy and willingness to collaborate with the team.

Responsibilities

Represent Frette’s brand identity in client interactions and make sales personalized and memorable.
Build authentic client relationships, expand a personal client network, and develop a qualified client portfolio.
Provide consultative sales advice based on product knowledge, design, and the client’s lifestyle.
Develop client relationships through clienteling, consistent follow-up, and use of Proximity CRM insights and data.
Identify upselling, cross-selling, and White Glove service opportunities; achieve sales targets and commercial KPIs.
Share Frette’s history, craftsmanship, and heritage through storytelling and deliver the Frette Selling Ceremony adapted to each client.
Gather client feedback and contribute to improving the client experience.
Support daily store operations, including cash register operations, quotations, returns, orders, and opening and closing procedures when required.
Collaborate on stock management and deliveries.
Maintain visual merchandising standards and the presentation of the boutique.
Work collaboratively with the team and contribute to a positive working environment.

Benefits

Medical, dental, and vision coverage.
Short-term disability insurance.
Company-paid life insurance and long-term disability insurance.
Employee Assistance Program (EAP).
Wellness programs and resources.
Paid time off and paid holidays.
Leave of absence programs with salary continuation.
401(k) plan with company match.
Professional development opportunities.
Monthly individual commission opportunities, including guaranteed commission during the first three months.
Quarterly sales bonus opportunities.
Anniversary incentives and employee recognition programs.
Referral bonus program.