Client Advisor

Burberry•Las Vegas, NV

11d

About The Position

The Client Advisor builds relationships with new and existing Burberry clients, delivering a personalised and elevated experience while contributing to commercial success. Reporting to store management, the role inspires clients by conveying passion for Burberry, fashion and luxury products. As an expert in client engagement and service, the Client Advisor demonstrates strong knowledge of styling and selling. The role combines luxury service and sales with client engagement and store operations. The Client Advisor follows the client journey from the initial impression through discovery, product and styling advice, sale and ongoing relationship management. They also contribute to maintaining store standards, supporting operational activities and fostering a positive team climate.

Requirements

Proven track record of delivering sales and exceeding targets.
Previous experience in clientelling.
Strong interest in fashion, art and culture.
Strong product knowledge and a good understanding of store retail operations.
Understanding of competitor products.
Experience working as part of a team.
Fluent in the local language.
Demonstrates confidence, curiosity, conviction and care.
Energetic, proactive and self-motivated.
Detail-oriented and creative, with a passion for selling.
Assertive, with impeccable presentation and communication skills when dealing with clients and colleagues at all levels.
Results-driven, with a commercial mindset.
Flexible, collaborative and adaptable approach to work.

Nice To Haves

English proficiency is desirable.
Knowledge of other languages is desirable.

Responsibilities

Meet and exceed individual and store sales targets and other commercial KPIs.
Inspire clients through storytelling and passion for Burberry, creating desire for the brand with each interaction.
Deliver luxury service and demonstrate product, fashion and styling expertise.
Follow the client journey to elevate the in-store experience, from making a strong initial impression and discovering client needs to advising, closing the sale and maintaining the relationship.
Follow up efficiently and deliver after-sales services to clients.
Contribute to daily store operations and maintain luxury standards in front and back of house, including product replenishment, inventory management, markdowns and stockroom maintenance when required.
Follow company policies, guidelines and procedures.
Use visual techniques to maintain standards in accordance with Burberry guidelines.
Foster teamwork and a positive work climate.
Build meaningful relationships with clients.
Work by appointment to provide personalised service, build client relationships, promote loyalty and encourage incremental purchases.
Acquire new luxury clients to grow the individual and store client books with a commercial mindset.
Drive client retention and volume and spend through regular contact and appropriate follow-up on sales and client requests.