Client Advisor

Acne Studios • Woodbury, MN

12d • Onsite

About The Position

Acne Studios is seeking a full-time Client Advisor for its Woodbury store. The Client Advisor works collaboratively with the team to build and maintain customer relationships, drive sales, and deliver attentive, high-quality service throughout the customer cycle. The role includes in-store customer care and omnichannel services. Training and coaching are provided in luxury sales, service, and clienteling. The position also involves meeting sales and clienteling goals, following administrative procedures, and managing inventory. The company emphasizes collaboration, inclusion, curiosity, feedback, and individual growth, and may conduct background checks for this position.

Requirements

• Interpersonal and communication skills to provide excellent service and build strong customer relationships.
• Ability to identify customer needs, cross-sell products, and close sales to achieve individual and store sales targets.
• Ability to respond to and resolve customer concerns or issues professionally.
• Previous customer-facing experience in retail or hospitality.
• Demonstrated ability to drive sales and provide exceptional customer service.
• Customer relationship management (CRM) and clienteling knowledge.
• Fluency in English; this is a prerequisite.

Nice To Haves

• Additional language skills, depending on market requirements.

Responsibilities

• Manage and execute omnichannel services.
• Welcome and guide customers through the customer cycle, attending to details and providing a high-quality client experience.
• Achieve sales, conversion, and clienteling targets.
• Uphold administrative procedures and manage inventory.
• Build and nurture customer relationships through attentive service.
• Identify customer needs, cross-sell products, close sales, and address customer concerns professionally.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed