Client Advisor

MCM Products USA • Dallas, TX

9d

About The Position

MCM is a luxury lifestyle goods and fashion house founded in 1976, known for combining German heritage and functional innovation with bold, disruptive design. The brand has an international presence, with online distribution and 650 stores worldwide. MCM describes its workforce as highly collaborative and multinational, and emphasizes diversity, inclusion, ethical standards, and a supportive workplace.

The Client Advisor provides exceptional sales and customer service in a luxury retail environment. The role builds client relationships and personal business through creative selling, client-book use, mailings, and post-sale follow-up. It also supports sales-floor presentation and maintenance, customer repairs and custom design needs, and inventory upkeep.

Requirements

• At least two years of experience in a luxury retail environment.
• Excellent interpersonal and communication skills.
• Strong understanding of customer service needs and internal and external customer priorities.
• Ability to thrive in a fast-paced environment and multitask with ease.
• Positive, outgoing, high-energy personality with an entrepreneurial and sales-focused approach.
• Computer skills, including operation of a retail point-of-sale system, Word, Excel, and email.
• Strong interest in fashion and a results-driven approach.

Responsibilities

• Provide exceptional sales and customer service.
• Initiate and build relationships and personal business through creative selling, use of a client book, mailings, and post-sale follow-up.
• Consistently exceed monthly sales goals and establish weekly sales plans and selling strategies.
• Assist with visual presentation and general maintenance of the selling floor.
• Handle customer repairs and advise clients on pieces that best fit their needs, including creating new custom design pieces.
• Assist in maintaining inventory in the stockroom and on the selling floor.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed