Registry Consultant, Full Time - Short Hills
About The Position
As a Bloomingdale’s Gift Registry Concierge, the Registry Consultant delivers a personalized customer experience to registrants in store and online. The role serves as a merchandise and service expert, understands registrants’ needs, guides their customer journey as they build value to their registry, and provides support throughout the experience. The consultant develops broad merchandise knowledge, with an emphasis on Home products, and offers expertise to registrants and gift givers. Building and maintaining client relationships and long-term loyalty are central to the role.
Requirements
- High school diploma or equivalent.
- 1–2 years of related experience.
- Exceptional customer service skills.
- Professional and outgoing demeanor.
- Exceptional communication skills and the ability to engage in conversation.
- Curiosity about understanding registrant needs.
- Experience building client relationships.
- Ability to maintain composure in difficult situations.
- Ability to work independently and as part of a team in a learning environment.
- Ability to work a flexible schedule based on department and Company needs, including retail hours, days, evenings, weekends, and/or holidays.
- Proficiency with computers, including Microsoft Office and the Internet.
Nice To Haves
- Prior Home Store-related experience and/or training.
Responsibilities
- Engage and welcome customers to the Gift Registry Department.
- Deliver a personalized experience by understanding customers’ needs and lifestyles.
- Develop product knowledge, especially in the Home Department, and advise customers on product features, benefits, and style.
- Build customer relationships and loyalty by maintaining a client book.
- Drive loyalty program applications and enrollments.
- Help customers feel at ease online and in store using tools that support connection, comfort, and trust.
- Serve as a liaison to the broader merchandise assortment beyond registry needs.
- Manage customer interactions across multiple online platforms.
- Handle multiple priorities and learn new procedures in a fast-paced environment.
- Use technology to deliver the customer experience and build registry value.
- Meet regularly with the Supervisor to review goals and best practices.
- Meet or exceed registry and business goals.
Benefits
- Day-1 medical, dental, and vision benefits for eligible colleagues.
- Competitive pay.
- Paid time off.
- Flexible holiday time off and flexible scheduling.
- Instant access to earned wages with PayActiv.
- Enhanced benefits, including pet, home, and auto insurance.
- 401(k) plan options.
- Bonus earning opportunities.
- Growth potential opportunities.
- Employee discount at Bloomingdale’s and Macy’s stores.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
