Gerente General Bilingüe

Community Choice Financial Family of Brands•Tucson, AZ

2d•Onsite

About The Position

As Gerente General at TitleMax, you will provide trusted financial solutions to customers while managing the store’s daily operations. As the store’s senior leader, you will guide the team to increase revenue, maintain compliance, and build customer loyalty through excellent service. The role offers a fast-paced, customer-focused environment, with hands-on mentoring, executive exposure, and development programs to support your professional growth. Spanish and English fluency is essential for building trust with customers and the community. This is a full-time, in-person position in Tucson, Arizona, with a schedule of at least 40 hours per week and regular weekend attendance. The role pays $24.00 per hour and is eligible for performance bonuses. Travel outside the store may include vehicle appraisals, errands, and external marketing; use of a personal vehicle is required, with mileage compensated.

Requirements

Bilingual in Spanish and English; Spanish is essential for connecting with customers and the community.
High school diploma or equivalent.
At least two years of successful supervisory or leadership experience in retail, finance, service, or a related industry.
Excellent verbal and written communication skills.
Proficiency with phones, point-of-sale systems, Microsoft Office, and other systems.
Valid driver’s license, auto insurance, and a personal vehicle for use during the workday; mileage is compensated.
Must be at least 18 years old (19 in Alabama).
Must complete a background check; results are considered in accordance with applicable law.
Ability to meet physical demands, including frequently remaining stationary and standing for up to 90% of the time, moving or transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.
Ability to work a full-time schedule of at least 40 hours per week with regular in-person attendance, including weekends.

Nice To Haves

Associate degree or higher.
Experience in check cashing, document verification, or money order processing.

Responsibilities

Manage overall store performance to meet or exceed Company standards.
Coach, lead, and develop team members, including training on systems, standards, account management, collections, job duties, and performance reports.
Lead local marketing efforts, business partnerships, referral generation, and community and in-store events to grow revenue.
Examine, evaluate, and process loan and pawn applications and related transactions, assessing risk within established limits.
Enforce quality standards, procedures, and applicable local and state laws and regulations.
Participate in audits and compliance reviews as directed by the corporate office or District Manager.
Supervise office security, cash management, and loss prevention, including documenting cash discrepancies and overseeing the vault, inventory, deposits, and expenses.
Conduct opening and closing procedures and train staff in keyholder duties.
Participate in employee selection, reviews, hiring, and retention.
Create work schedules based on budget, workload, and store needs, and ensure adequate staffing.
Handle complex customer situations professionally and with integrity.
Maintain the store’s interior and exterior appearance, address basic facility needs, and schedule maintenance as needed.
Oversee the store planogram and ensure seasonal and promotional materials are displayed properly.
Perform duties outside the office when applicable, including vehicle appraisals, errands, and external marketing.
Work efficiently in a fast-paced, changing environment while managing multiple tasks and meeting individual and team performance standards.
Complete additional tasks as directed by leadership.
Maintain regular in-person attendance, including weekends, and work at least 40 hours per week.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with e-learning for professional and personal development.
Cross-brand training and opportunities across the company’s brands.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance coverage choices, including telemedicine and HSA/FSA options.
Traditional and Roth 401(k) retirement plans with a Company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits, including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Free access to mental health resources, life coaching, and other resources through the Employee Assistance Program for employees and their family members.
Discounts from nationwide and local retailers through the Discount Marketplace.
Paid time off starting at 12 days in the first year, increasing with tenure.
Relaxed business-casual dress code that includes jeans and sneakers.
Performance bonuses.