Sales Manager ("Gerente de Ventas")

Azul Hospitality•Detroit, MI

1d•Onsite

About The Position

The Sales Manager is responsible for developing new accounts, maintaining existing accounts, and implementing sales and marketing strategies to maximize hotel profits while maintaining customer satisfaction and meeting or exceeding forecasted and budgeted revenue goals. The role manages group and transient accounts, negotiates business and contracts, prospects for new clients, and builds lasting customer relationships and repeat business. The position also coordinates with hotel departments to deliver agreed services and support a distinctive guest experience and the Azul Hospitality culture. The position is based at Hotel David Whitney in Detroit, Michigan. It is full-time, with travel of up to 25%. The work is primarily indoors in a temperature-controlled environment. Schedules may vary according to hotel business needs, and attendance at scheduled training sessions and meetings is required.

Requirements

High school diploma or equivalent required; a bachelor's degree and/or equivalent level of education is also stated.
One to two years of hospitality-industry sales experience preferred.
Ability to provide and maintain a valid driver's license, as the position may require operating motorized and electric vehicles.
Ability to travel occasionally as needed.
Ability to speak, read, write, and understand the primary language used in the workplace.
Good verbal, written, and electronic communication skills.
Knowledge of complex mathematical calculations and computer programs; intermediate computer skills and basic computational skills.
Knowledge of computer programs, mathematics, and budgetary analysis.
Excellent leadership capability and customer relations skills.
Detail-oriented, with strong organizational and communication skills.
Ability to analyze and anticipate user needs and make judgments to ensure appropriate tools are provided at the property level.
Ability to work effectively with internal and external customers, including using patience, tact, and diplomacy to gather accurate information and resolve conflicts.
Knowledge of the basic functions of Windows OS, MS Office, PMS, PBX, key systems, and POS.
Self-driven and able to work independently; strong issue-resolution and analytical skills with attention to detail.
Thorough knowledge of federal, state, and local laws governing equal employment opportunity, civil rights, occupational safety and health, wage and hour issues, and labor relations, including Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA, along with applicable state and local analogues.
Ability to perform the essential job functions with or without reasonable accommodation.

Nice To Haves

One to two years of sales experience in the hospitality industry.

Responsibilities

Manage group and transient accounts to maximize business potential.
Negotiate group and transient business and contracts to meet or exceed hotel revenue goals, ensuring solicitation and closing details are completed and documented.
Make on-site and field presentations to prospective clients and actively pursue new clients through prospecting and other sales techniques.
Identify opportunities to upsell food and beverage, room upgrades, audiovisual and lighting upgrades, and spa services where applicable.
Develop long-term business relationships and repeat business; promote the hotel concept to group and catering prospects in a way that reflects the brand.
Prospect for group business through phone calls, outside sales calls, trade shows, community functions, sales blitzes, internet prospecting, and supplier partnerships.
Attend trade shows, conduct outside sales calls and site inspections, and create customized menus and proposals.
Respond to customer inquiries within 24 hours or sooner.
Maintain accurate booking information, including program details, correspondence, traces, and to-do lists; produce and distribute group resumes within hotel timelines.
Provide client support by processing leads, investigating hotel and preferred guest program issues, and sending or obtaining collateral materials.
Provide hotel support by following up on outstanding responses and responding to client requests by phone, fax, or email; generate reports as needed.
Coordinate with other hotel departments to facilitate services agreed upon with prospective clients.
Support and develop the desired Azul Hospitality culture, drive product quality and a distinctive guest experience, and maintain a positive, friendly attitude with guests and staff.
Maintain strong interdepartmental relationships and open communication to support efficient information transfer.
Schedule hotel meetings and business group activities.
Assist with guest inquiries, follow company and safety and security policies, and report maintenance problems, hazards, accidents, or injuries.
Perform other reasonable duties as requested by direct or indirect supervisors.
Maintain required grooming standards, regular attendance, compliance with hotel rules, and attendance at scheduled training sessions and meetings.