Gerente General Bilingüe

Community Choice Financial Family of Brands•Tucson, AZ

2d•Onsite

About The Position

As Gerente General (GM) at Titlemax, you will provide reliable financial solutions to help customers address everyday challenges. As the store’s primary leader, you will manage daily operations and lead the team to increase revenue, maintain compliance, and strengthen customer loyalty through excellent customer service. This is a fast-paced, customer-focused environment intended to encourage high performance, growth, and innovation. The company supports team development and offers hands-on mentorship, executive exposure, and development programs. The role is based in Tucson, Arizona, and requires regular in-person attendance. The full-time schedule includes at least 40 hours per week and regular weekend work. Pay is $24.00 per hour, with eligibility for performance bonuses.

Requirements

Fluency in both Spanish and English is required.
High school diploma or equivalent.
At least two years of successful supervisory or leadership experience in retail, finance, service, or a related industry.
Excellent verbal and written communication skills.
Proficiency with phones, point-of-sale systems, Microsoft Office, and other systems.
Valid driver’s license, auto insurance, and a personal vehicle available for workday use; mileage is compensated.
Must be at least 18 years old (19 in Alabama).
Successful completion of a background check, conducted and considered in accordance with applicable law.
Ability to meet physical demands, including frequently remaining stationary and standing for up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.

Nice To Haves

Associate degree or higher.
Experience with check cashing, document verification, or money order processing.

Responsibilities

Manage overall store performance to meet or exceed company standards.
Coach, lead, and develop team members to build business and grow the store, including training them on systems, company standards, account management, collections, job duties, and performance reports.
Lead local marketing efforts, business-to-business partnerships, referral gathering, and community and in-store events to generate growth and revenue.
Review, evaluate, and process loan and pawn applications and related transactions, assessing risk within established limits.
Enforce quality standards, procedures, and applicable local and state laws and regulations.
Participate in audits and compliance reviews as directed by corporate leadership or the District Manager.
Supervise office security, cash management, and loss prevention, including documenting cash variances, vault activity, inventory, deposits, and expenses.
Conduct opening and closing procedures and train new staff in keyholder duties.
Participate in employee selection, performance reviews, hiring, and retention.
Develop work schedules in accordance with budgets, workloads, and store needs, and ensure adequate staffing.
Handle complex customer situations with integrity and professionalism.
Monitor the store’s interior and exterior appearance and address basic facility needs, including scheduling maintenance; oversee the planogram and proper display of seasonal and promotional materials.
Perform applicable duties outside the office, including on-site vehicle appraisals, store errands, and external marketing.
Work efficiently in a fast-paced, changing environment, manage multiple challenging tasks, and meet individual and team performance standards.
Complete additional tasks as directed by leadership.
Maintain a full-time schedule of at least 40 hours per week with regular in-person attendance, including weekends.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Learning management system with e-learning modules for professional and personal development.
Cross-brand training and opportunities across the company’s brands.
Performance-based career advancement.
Educational reimbursement program.
Multiple medical insurance coverage options, including telemedicine and health spending account options (HSA/FSA).
Traditional and Roth 401(k) retirement plans with company matching.
Company-sponsored life and AD&D insurance.
Voluntary benefits, including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program with access to mental health resources and life coaching for employees and their family members.
Discount Marketplace with discounts from nationwide and local retailers.
Paid time off starting at 12 days in the first year and increasing with tenure.
Relaxed business-casual dress code, including jeans and sneakers.
Hourly pay of $24.00 and eligibility for performance bonuses.