Generalist, Human Resources - Core Services

NBCUniversal•Universal City, CA

2d•Hybrid

About The Position

Provides HR counsel and support to salaried leaders and hourly Team Members. Supports Talent & Culture (T&C) activities for assigned client groups, including investigations, accommodations, reporting, communication, placement, and record keeping. Coordinates routine T&C services to ensure consistent processes, accurate data and documentation, effective program administration, responsive employee and manager support, and compliance with established requirements. Partners with HR Business Partners, Centers of Excellence, Employee Relations/Open Door, Talent Acquisition, vendors, and business leaders, escalating matters that require strategic judgment, risk assessment, specialized expertise, or business-specific consultation. The role provides administrative and operational support for workforce transactions and employee lifecycle activities; assists with hiring and onboarding readiness; and administers routine leave, accommodation, workers’ compensation, timekeeping, attendance, and return-to-work processes. It serves as a point of contact for employees and leaders, supports employee matters and investigations, coordinates crisis response activities, and refers or escalates complex or sensitive issues to appropriate T&C resources. The position also supports enterprise talent, performance, engagement, communication, and change initiatives, including talent reviews, succession planning, performance management, employee satisfaction surveys, training, recognition, and internships. It promotes operational excellence through process consistency, governance, reporting, data quality, workflow discipline, documentation, knowledge management, timely inquiry responses, and audit readiness. The role is hybrid, with a minimum of four days per week in the office, and requires consistent attendance.

Requirements

At least 2 years of Human Resources experience in a large-scale, fast-paced HR environment, or an equivalent combination of education and experience.
Sound judgment and decision-making within established expectations, including the ability to identify when escalation is needed.
Strong verbal and written communication skills.
Solid organizational skills and ability to manage multiple priorities.
Ability to flex and adapt in a fast-paced, constantly changing environment.
Demonstrated ability to deliver high-quality HR services.
Ability to objectively coach Supervisors, Managers, and Team Members through difficult and emotional issues.
Ability to research and analyze different types of data and information.
Independent, self-starting work style requiring minimal day-to-day task supervision.
Professional, confident demeanor.
Base knowledge of company policies and practices.
Thorough knowledge of Microsoft Excel, Word, and PowerPoint.
Consistent attendance.
Ability to perform the essential duties satisfactorily, with reasonable accommodation available for individuals with disabilities.
Ability to work a hybrid schedule with a minimum of four days per week in the office.

Nice To Haves

Bachelor’s degree in Human Resources, Industrial Relations, Business Management, or a related field.
Experience with an HRIS such as SAP.

Responsibilities

Provide HR counsel and support to salaried leaders and hourly Team Members.
Support T&C activities for assigned client groups, including investigations, accommodations, reporting, communication, placement, and record keeping.
Coordinate workforce transactions and employee lifecycle activities, including transfers, promotions, position and status changes, onboarding, separations, and employee data updates.
Support hiring and onboarding readiness through handoffs, manager preparation, start-date logistics, documentation, system access requests, and workspace coordination.
Administer routine leave, accommodation, workers’ compensation, timekeeping, attendance, and return-to-work processes, coordinating paperwork, timelines, documentation, and referrals.
Coordinate contingent workforce and compensation-cycle logistics, including onboarding, assignment and renewal tracking, vendor communication, merit and bonus workflows, approvals, and inquiry routing.
Serve as a point of contact for employees and leaders regarding policies, procedures, accommodations, timekeeping, leave processes, and resources.
Support employee matters by gathering information, maintaining documentation, conducting investigations, handling accommodation requests, tracking cases, coordinating follow-up, and connecting people with appropriate T&C resources.
Escalate complaints and investigations involving legal risk, repeated conduct or performance patterns, complex accommodations, sensitive employee impact, safety concerns, or matters requiring business judgment or strategic coaching.
Assist with crisis response communications, meeting coordination, documentation, resource distribution, and inquiry management.
Coordinate administrative support for talent reviews, succession planning, internal mobility, development planning, performance management, TSAT surveys, engagement action planning, communications, training, recognition, internships, and change initiatives.
Maintain schedules, materials, tracking, reporting, dashboards, communications, enrollment records, and follow-up for enterprise programs.
Drive process consistency, governance, reporting, data quality, workflow discipline, and knowledge management across T&C services.
Uphold SLAs and provide timely responses to inquiries; administer recurring workflows using checklists, approval routing, trackers, and compliance records.
Maintain T&C documentation, knowledge materials, FAQs, resources, and distribution lists to support consistent service and audit readiness.
Identify process gaps, data anomalies, compliance concerns, recurring inquiry themes, workforce trends, unresolved stakeholder issues, and operational risks; route or escalate them appropriately.
Participate in Environmental, Health & Safety responsibilities by following established UDX policies, procedures, training, and team member involvement activities.
Perform other duties as assigned.