Generalist, Human Resources - Core Services

NBCUniversal•Universal City, CA

3d•$70,304 - $85,000•Hybrid

About The Position

Provides HR counsel and support to salaried leaders and hourly Team Members. Supports Talent & Culture (T&C) activities, including investigations, accommodations, reporting, communication, placement, and record keeping for assigned client groups. Coordinates routine T&C services, ensuring consistent processes, accurate data and documentation, effective program administration, responsive support, and compliance with established requirements. Partners with HR Business Partners, Centers of Excellence, Employee Relations/Open Door, Talent Acquisition, vendors, and business leaders, escalating matters that require strategic judgment, risk assessment, specialized expertise, or business-specific consultation. The role supports employee lifecycle transactions and hiring readiness; administers routine leave, accommodation, workers’ compensation, timekeeping, attendance, and return-to-work processes; and coordinates contingent workforce and compensation-cycle logistics. It provides employee and manager guidance, supports case documentation and follow-up, and helps coordinate enterprise talent, performance, engagement, communication, and change initiatives. The position also maintains operational consistency, data quality, workflow discipline, knowledge materials, and audit readiness, and follows established Environmental, Health & Safety responsibilities and UDX policies and procedures.

Requirements

At least 2 years of Human Resources experience in a large-scale, fast-paced HR environment, or an equivalent combination of education and experience.
Sound judgment and decision-making within established expectations, including the ability to identify when escalation is needed.
Strong verbal and written communication skills.
Solid organizational skills and ability to handle multiple priorities.
Ability to flex and adapt in a fast-paced, constantly changing environment.
Demonstrated ability to deliver high-quality HR services.
Ability to objectively coach Supervisors, Managers, and Team Members through difficult and emotional issues.
Ability to research and analyze different types of data and information.
Independent, self-starting work style requiring minimal day-to-day task supervision.
Professional and confident demeanor.
Base knowledge of company policies and practices.
Thorough knowledge of Microsoft Excel, Word, and PowerPoint.
Ability to perform each essential duty satisfactorily; reasonable accommodation may be made for individuals with disabilities.
Consistent attendance.

Nice To Haves

Bachelor’s degree in Human Resources, Industrial Relations, Business Management, or a related field is preferred.
Experience with an HRIS such as SAP is preferred.

Responsibilities

Provide HR counsel and support to salaried leaders and hourly Team Members.
Support Talent & Culture activities related to investigations, accommodations, reporting, communication, placement, and record keeping for assigned client groups.
Coordinate workforce transactions and employee lifecycle activities, including transfers, promotions, position and status changes, onboarding, separations, and employee data updates.
Support hiring and onboarding readiness through intake handoffs, manager preparation, start-date logistics, required documentation, system access requests, and workspace coordination.
Administer routine leave, accommodation, workers’ compensation, timekeeping, attendance, and return-to-work processes, coordinating paperwork, timelines, compliance documentation, and referrals.
Coordinate contingent workforce and compensation-cycle logistics, including onboarding, assignment and renewal tracking, agency and vendor communication, merit and bonus workflows, approvals, routine materials, and inquiry routing.
Serve as a point of contact for employees and leaders, providing guidance on policies, procedures, accommodations, timekeeping, leave processes, and available resources.
Support employee matters by gathering information, maintaining documentation, conducting investigations, handling accommodation requests, tracking cases, coordinating follow-up, and connecting employees and leaders with appropriate T&C resources.
Coordinate handoffs to HR Business Partners, Employee Relations/Open Door, or other Centers of Excellence as needed.
Assist with crisis response, including communications, meeting coordination, documentation, resource distribution, and inquiry management.
Identify and escalate complaints and investigations involving legal risk, repeated conduct or performance patterns, complex accommodations, sensitive employee impact, safety concerns, or matters requiring business judgment or strategic coaching.
Coordinate company-wide talent, performance, engagement, communication, and change initiatives.
Support talent reviews, succession planning, internal mobility, and development planning through scheduling, materials, tracking, and follow-up.
Support performance management processes, including goal setting, review cycles, check-ins, calibration meetings, communications, tracking, and documentation.
Assist with Team Member Satisfaction surveys and engagement action planning through scheduling, reporting, dashboard updates, and progress tracking.
Coordinate communications, training, recognition programs, internships, and change initiatives through materials, meetings, stakeholder communications, enrollment tracking, and program administration.
Promote process consistency, governance, reporting, data quality, workflow discipline, and knowledge management across services.
Uphold Service Level Agreements and provide timely responses to inquiries.
Administer recurring T&C workflows using checklists, approval routing, trackers, and compliance records; validate completeness and accuracy.
Maintain T&C documentation, knowledge materials, FAQs, resources, and distribution lists to support consistent service delivery and audit readiness.
Identify process gaps, data anomalies, compliance concerns, recurring inquiry themes, workforce trends, unresolved stakeholder issues, and operational risks, and route or escalate them for action.
Follow established UDX Environmental, Health & Safety policies, procedures, training, and team member involvement activities.
Perform other duties as assigned.
Maintain consistent attendance.