General Sales Manager

Lithia & Driveway•Novi, MI

13d•Onsite

About The Position

The General Sales Manager is responsible for ensuring vehicle sales goals are attained by holding Sales Managers and Sales Representatives accountable to the dealership's sales process and customer experience. This role involves managing the daily activity of the sales team, ensuring they meet sales volume and productivity goals, and directly engaging with customers when necessary. The General Sales Manager also plays a key role in inventory management, staff training, and customer engagement to ensure a positive buying experience.

Requirements

Strong attention to detail
Sense of urgency
Excellent communication
Typing – ability to type efficiently
Mathematics – using mathematics to solve problems.
Acceptable driving record and a valid driver's license in your state of residence.

Responsibilities

Ensure vehicles sales goals are attained by holding Sales Manager and Sales Representatives accountable to Lithia sales process and customer experience.
Manage daily activity of Sales Managers and sales staff using the daily work plan in LSMS to ensure sales volume and productivity goals are met.
Ensure Sales Managers are engaging directly with the customer.
When there isn’t enough Sales Management coverage, GSM engages directly with customer.
Walk lot everyday with sales team to ensure knowledge of vehicle pricing and excellent condition of inventory, advertising, banners and area grounds.
Train Sales Managers and sales staff daily using meeting-in-a-box, role-play, storyboards, product demonstrations and product quizzes to ensure all are well versed in the sales process and manufacturer product knowledge.
Develop effective sales staff by communicating expected performance standards, monitoring performance, identifying development needs, coaching and mentoring.
Ensure all customers greeted promptly in a professionally and friendly manner.
Address and resolve escalated customer concerns promptly and professionally.
Assist Sales Representatives with customers when needed in order to ensure sale of vehicle.
Remain aware of all customers on lot and ensure their customer buying experience is progressing as expected.
Prepare and communicate work schedules for all sales related staff.
Complete all month-end procedures accurately and on time.
Participate in store meetings including, but not limited to, Sales Receivables, Save-a-Deal and Store Manager meetings.
Track ad sourcing by communicating with customers to identify what brought them to the store.