General Sales Manager

AutoFair Automotive Group • Merrimack, NH

3d

About The Position

AutoFair Volkswagen of Nashua is seeking a General Sales Manager to lead its new and used vehicle sales departments. The role focuses on managing profitability and sales goals, developing customer relationships, supporting a positive customer experience, and using sales tools to drive profitable growth. The manager will train, mentor, and coach Sales Consultants, contribute to the new vehicle sales department, and facilitate ongoing team training. The position also requires monitoring customer satisfaction and sales processes, maintaining product knowledge, and ensuring timely customer follow-up through the dealership’s CRM.

AutoFair Automotive Group describes itself as a rapidly expanding dealer group offering career growth opportunities and a commitment to outstanding customer service and enduring customer relationships. The company states that it provides training and advancement opportunities, including the potential to progress into advanced leadership roles.

Requirements

• At least 3 years of automotive sales management experience.
• High school diploma or equivalent.
• Finance department experience.
• Strong knowledge of used car operations.
• People-focused approach and positive attitude.
• Commitment to providing world-class customer service.
• Ability and desire to work in a fast-paced environment.
• Strong organizational and time-management skills.
• Strong work ethic.
• Proficient technology and computer skills.
• Valid driver’s license and good driving record.
• Must pass a pre-employment drug screen and background check.
• Ability to handle a high volume of transactions.
• Excellent written and verbal communication skills.
• Strong attention to detail and follow-up.
• Ability to think creatively and adapt flexibly.
• Leadership ability, entrepreneurial spirit, innovative thinking, teamwork, interest in new technologies, flexibility, high energy, and a consistently positive attitude.
• Professional appearance.

Responsibilities

• Manage the profitability and sales goals of the new and used vehicle departments.
• Coach the sales team on closing techniques through training and active participation.
• Ensure new and used vehicle syndication meets company standards.
• Monitor customer satisfaction (CSI) scores and make improvements as needed.
• Work with employees and customers to build relationships and improve the sales process.
• Build rapport with customers and establish a customer network.
• Help manage sales department productivity.
• Facilitate regular sales training and continued team development.
• Maintain current knowledge of products, features, and accessories.
• Ensure daily follow-up with new and used vehicle customers through the dealership’s CRM system.
• Perform other duties assigned by the General Manager.
• Maintain an enthusiastic, high-energy personality and promote a team setting.
• Ensure completion of sales, factory, and technology training to maintain product and process knowledge.
• Respond promptly to customer inquiries and keep customers informed.
• Protect the confidentiality of customer information.

Benefits

• High earning potential with performance-based compensation.
• Aggressive and rewarding compensation package.
• Medical, dental, vision, life, and disability coverage.
• 401(k) plan with company match.
• Paid vacation.
• World-class training and professional development.
• Career growth and advancement opportunities.
• Employee vehicle purchase plans.
• Discounts on products and services.
• Health and wellness offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED