General Merchandise Team Leader

Target • Athens, GA

5d • $21 - $36 • Onsite

About The Position

The General Merchandise Team Leader leads a team responsible for delivering a consistent, guest-first experience while ensuring merchandise is available, accurately priced, signed, and easy to shop. The role blends leadership and retail operations, including replenishment, merchandising, pricing, sales floor and backroom upkeep, inbound and outbound work, and fulfillment where applicable. The Team Leader plans and assigns workload in alignment with business priorities and, with guidance from their direct leader, develops team members, improves processes, and helps deliver department and store sales goals.

This is a full-time role, though hours are not guaranteed to reach 40 per week and may fluctuate based on business needs. The schedule is variable and may include nights, weekends, holidays, closing shifts, and peak shopping periods. The role is active and physically demanding, involving mobility throughout the shift, ladder use, and handling merchandise. Team Leaders may occasionally assume store-level leader-on-duty responsibilities and address store emergency and compliance needs.

Requirements

• High school diploma or equivalent.
• Age 18 or older.
• Ability to lead others and hold them accountable.
• Ability to communicate using multiple-frequency devices and operate handheld scanners and other technology equipment as directed.
• Ability to work independently and as part of a team, manage workload, and prioritize tasks independently.
• Ability to remain focused and composed in a fast-paced environment and complete multiple tasks within established timeframes.
• Welcoming and helpful attitude toward guests and team members.
• Effective communication skills.
• Ability to access all areas of the building to respond to guest or team member issues.
• Ability to interpret instructions, reports, and information.
• Ability to accurately handle cash register operations as needed.
• Ability to climb ladders and scan, handle, and move merchandise safely and efficiently, including frequently lifting or moving items up to 44 pounds without assistance.
• Flexible schedule availability, including nights, weekends, holidays, closing shifts, and peak shopping times; reliable and prompt attendance.
• Ability to work in and be exposed to varying temperatures, humidity, and other elements while performing duties such as Drive-Up and carryout.
• Ability to remain mobile for the duration of a scheduled shift, which may vary.

Nice To Haves

• Previous retail experience is preferred but not required.

Responsibilities

• Consistently deliver guest experience commitments and ensure team members understand, are trained in, and consistently deliver those commitments.
• Observe team members, provide feedback, hold them accountable, and recognize strong guest-service performance.
• Review guest, financial, and team outcome metrics to identify opportunities, take action, align the team on execution, celebrate wins, and improve results and the guest experience.
• Lead daily and weekly workload execution, with guidance from the direct leader, including receiving products, merchandising, signing, setting and updating displays, sampling, restocking, organizing backrooms, and completing price changes.
• Educate team members on operational procedures and how product organization, accuracy, stock levels, and sales floor maintenance affect inventory, profitability, and product availability.
• Help assess reporting to identify gaps in General Merchandise processes and develop proposed plans for the direct leader to review and approve.
• Assign daily tasks based on planned workload and guest traffic patterns, aligned with business priorities.
• Help establish goals and expectations and hold team members accountable, with guidance from the direct leader.
• Lead pick, pack, and ship fulfillment work accurately when applicable, and help assess fulfillment reporting and identify gaps.
• Ensure products are in stock, available, accurately priced, and signed; collaborate with teams and leaders, including the closing team, to maintain a guest-ready store.
• Stay informed about relevant trends and products and share Target communications with team members.
• Evaluate candidates as directed, support onboarding and learning best practices, coach and develop team members, and help address skill gaps.
• Identify team members for future leadership roles and help develop a talent pool within the department.
• Support guest services, including backup cashiering and digital fulfillment, while maintaining compliance with applicable adult beverage laws.
• Demonstrate inclusivity, ethical conduct, and compliance with Target policies, safety procedures, and role-specific guidelines.
• Model and lead safe work practices, identify and correct hazards, respond to incidents, and report and investigate injuries promptly and accurately.
• Model physical security processes and support merchandise protection strategies, including ordering, storage, and application as directed.
• Follow safe and secure procedures if serving as a key carrier.
• Occasionally assume store-level leader-on-duty responsibilities during assigned shifts based on store needs.
• Address store emergency and compliance needs and perform other duties based on business needs.

Benefits

• Eligible team members and their dependents may receive comprehensive health benefits and programs, which may include medical, vision, dental, and life insurance.
• 401(k).
• Employee discount.
• Short-term disability.
• Long-term disability.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.
• Additional financial, education, and well-being benefits may be available to eligible team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED