General Merchandise Team Leader

Target • Tacoma, WA

7d

About The Position

The General Merchandise Team Leader leads General Merchandise operations and team members to deliver an easy, inspiring, and friendly guest experience. The role blends guest service and sales-floor readiness with replenishment, pricing and signing, merchandising, setting displays, backroom organization, inbound and outbound work, and—where applicable—fulfillment. The Team Leader uses business and team outcome metrics to identify opportunities, improve execution, and support department and store sales goals, with direction from their direct leader.

The position includes assigning and coordinating daily work, developing and coaching team members, supporting hiring and talent development, and helping ensure accurate inventory, product availability, pricing, and safe, compliant operations. Team Leaders may also provide guest-service support, help address emergencies and compliance needs, and occasionally assume store-level Leader on Duty responsibilities. This is a physically active, full-time role with a variable schedule; weekly hours are not guaranteed to reach 40 and may fluctuate based on business needs.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years old.
• Ability to lead others and hold them accountable.
• Ability to communicate using multiple-frequency devices and operate handheld scanners and other technology equipment as directed.
• Ability to work independently and as part of a team.
• Ability to manage workload and prioritize tasks independently.
• Ability to remain focused and composed in a fast-paced environment and complete multiple tasks within established timeframes.
• Welcoming and helpful attitude toward guests and team members.
• Effective communication skills.
• Ability to access all areas of the building to respond to guest or team member issues.
• Ability to interpret instructions, reports, and information.
• Ability to accurately handle cash register operations as needed.
• Ability to climb up and down ladders.
• Ability to scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving items up to 44 pounds without additional assistance.
• Flexible availability for nights, weekends, holidays, closing shifts, and other peak shopping times; reliable and prompt attendance is necessary.
• Ability to work in and be exposed to varying temperatures, humidity, and other elements during certain duties, including Drive-Up and carryout.
• Ability to remain mobile for the duration of a scheduled shift, which may vary in length.

Nice To Haves

• Previous retail experience is preferred but not required.

Responsibilities

• Deliver guest experience commitments and ensure team members understand, are trained in, and consistently provide the expected guest experience.
• Observe team members, provide feedback, recognize strong performance, and hold team members accountable.
• Review guest, financial, and team outcome metrics; identify opportunities, take action, align the team on execution, and drive results.
• Lead daily and weekly workload execution, with guidance from the direct leader, to support department and store sales goals and guest engagement.
• Coordinate receiving, merchandising, signing, setting and updating displays, sampling, restocking, backroom organization, and price changes in General Merchandise areas.
• Educate team members on operational procedures and how they affect inventory management, profitability, and product availability.
• Assess reporting to identify process or fulfillment gaps and help develop plans for the direct leader to review and approve.
• Assign daily tasks based on planned workload and guest traffic, aligned with business priorities.
• Help establish goals and expectations and hold team members accountable, with guidance from the direct leader.
• Where applicable, lead accurate pick, pack, and ship fulfillment work and assess fulfillment reporting for gaps.
• Ensure products are in stock, available, accurately priced, and signed on the sales floor while prioritizing guest experience.
• Collaborate with other teams and leaders, including the closing team, to set priorities and keep the store guest-ready.
• Relay relevant Target communications, trends, and product information to team members.
• Evaluate candidates for open positions as directed; develop a guest-centric team and identify team members for future leadership roles.
• Support onboarding, learning, coaching, and development to address skill gaps and build team capability.
• Support guest services, including backup cashiering and digital fulfillment, while maintaining compliance with applicable laws and procedures.
• Demonstrate inclusivity, ethical conduct, and compliance with Target policies, safety procedures, and role-specific guidelines.
• Model and promote safety practices, identify and correct hazards, respond to incidents, and report or investigate injuries in a timely and accurate manner.
• Model physical security processes and support storewide merchandise protection strategies.
• When applicable as a key carrier, follow safe and secure training and processes.
• Occasionally assume store-level Leader on Duty responsibilities during assigned shifts based on store needs.
• Address store emergency and compliance needs and perform other duties based on business needs.

Benefits

• Eligible team members and their dependents may receive comprehensive health benefits, including medical, vision, dental, and life insurance.
• 401(k).
• Employee discount.
• Short-term disability.
• Long-term disability.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.
• Additional financial, education, and well-being benefits may be available to eligible team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED