General Merchandise Team Leader

Target • Amherst, NY

4d

About The Position

The General Merchandise Team Leader leads General Merchandise operations and hourly team members to deliver a consistent, guest-first experience while ensuring products are available, accurately priced, and easy to shop. The role supports replenishment, pricing and signing, merchandise displays, sales-floor and backroom maintenance, inbound and outbound operations, and fulfillment. The Team Leader plans and assigns work in alignment with business priorities and sales goals, develops team members, improves processes, and helps maintain a safe, compliant, and secure workplace. The role may occasionally include store-level Leader on Duty responsibilities.

This is a full-time role, although hours are not guaranteed to be 40 each week and may fluctuate with business needs. The schedule is variable and may include nights, weekends, holidays, closing shifts, and peak shopping times. The work is active and physically demanding and may involve changing temperatures and other environmental conditions.

Requirements

• High school diploma or equivalent.
• Age 18 or older.
• Ability to lead and hold others accountable.
• Ability to communicate using multiple-frequency devices and operate handheld scanners and other technology equipment as directed.
• Ability to work independently and as part of a team.
• Ability to manage workload and prioritize tasks independently.
• Ability to remain focused and composed in a fast-paced environment and complete multiple tasks within established timeframes.
• Welcoming and helpful attitude toward guests and team members.
• Effective communication skills.
• Ability to access all areas of the building to respond to guest or team member issues.
• Ability to interpret instructions, reports, and information.
• Ability to accurately handle cash register operations as needed.
• Ability to climb up and down ladders.
• Ability to scan, handle, and move merchandise safely and efficiently, including frequently lifting or moving up to 44 pounds without additional assistance.
• Flexible work schedule, including nights, weekends, and holidays, and reliable, prompt attendance.
• Ability to work in and be exposed to varying temperatures, humidity, and other elements while performing certain duties.
• Ability to remain mobile for the duration of a scheduled shift; shift length may vary.

Nice To Haves

• Previous retail experience is preferred but not required.

Responsibilities

• Consistently deliver guest experience commitments and build a guest-first culture on the team.
• Train team members on guest experience commitments and operational expectations; observe performance, provide feedback, recognize strong work, and hold team members accountable.
• Review guest, financial, and team outcome metrics to identify opportunities, improve results, and elevate the guest experience.
• Lead daily and weekly General Merchandise workload execution, including receiving products, merchandising, signing, setting and updating displays, sampling, restocking, organizing backrooms, and making price changes.
• Educate team members on how merchandise procedures, product accuracy, stock levels, and sales-floor maintenance affect inventory management, profitability, and product availability.
• Assess reporting to identify process gaps and help develop plans for the direct leader to review and approve.
• Assign daily tasks based on planned workload and guest traffic, aligned with business priorities.
• Help establish goals and expectations and hold team members accountable, with guidance from the direct leader.
• When applicable, lead pick, pack, and ship fulfillment work accurately and assess fulfillment reporting for gaps.
• Ensure products are in stock, available, accurately priced, and signed while prioritizing the guest experience.
• Collaborate with other teams and leaders, including the closing team, to identify priorities and keep the store guest-ready.
• Stay informed about relevant trends and products and share Target communications with team members.
• Evaluate candidates for open positions as directed and help develop a guest-centric team.
• Support onboarding and learning best practices, close skill gaps through coaching and development, and identify team members for future leadership roles.
• Support guest services, including backup cashiering and digital fulfillment, while maintaining compliance with applicable laws and policies.
• Demonstrate inclusivity, ethical conduct, and compliance with Target policies, safety procedures, and role-specific guidelines.
• Model and lead safe behaviors, identify and correct hazards, support incident response, and report or investigate injuries promptly and accurately.
• Model physical security processes and support storewide merchandise protection strategies, including ordering, storage, and application as directed.
• When applicable as a key carrier, follow safe and secure training and processes.
• Occasionally assume store-level Leader on Duty responsibilities during assigned shifts and address store emergency and compliance needs.
• Perform other duties based on business needs.

Benefits

• Eligible team members and dependents may receive comprehensive health benefits and programs, which may include medical, vision, dental, and life insurance.
• 401(k).
• Employee discount.
• Short-term disability.
• Long-term disability.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.
• Financial, education, and well-being benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED