General Merchandise Team Leader

Target • Silver Spring, MD

11d • Onsite

About The Position

The General Merchandise Team Leader leads General Merchandise operations and team members to create a consistent, guest-first shopping experience. The role blends task completion—including replenishment, pricing and signing, merchandise setting, and maintaining the sales floor and backroom—with inbound, outbound, and fulfillment responsibilities. The leader plans and executes department workload in alignment with business priorities and sales goals, develops team members, and supports efficient and accurate store operations with guidance from their direct leader. This is a full-time role, though it does not guarantee 40 hours per week; hours may fluctuate based on business needs.

Requirements

• High school diploma or equivalent.
• Must be 18 years of age or older.
• Ability to lead and hold others accountable.
• Ability to communicate using multiple-frequency devices and operate handheld scanners and other technology equipment as directed.
• Ability to work independently and as part of a team, manage workload, and prioritize tasks.
• Ability to remain focused and composed in a fast-paced environment and complete multiple tasks within established timeframes.
• Welcoming and helpful attitude toward guests and team members.
• Effective communication skills.
• Ability to access all areas of the building to respond to guest or team member issues.
• Ability to interpret instructions, reports, and information.
• Ability to accurately handle cash register operations as needed.
• Ability to climb up and down ladders.
• Ability to scan, handle, and move merchandise safely and efficiently, including frequently lifting or moving merchandise up to 44 pounds without additional assistance.
• Flexible schedule, including nights, weekends, holidays, closing shifts, and peak shopping times; reliable and prompt attendance is necessary.
• Ability to work in and be exposed to varying temperatures, humidity, and other elements while performing certain duties, including Drive-Up and carryout.
• Ability to remain mobile for the duration of a scheduled shift; shift length may vary.

Nice To Haves

• Previous retail experience is preferred but not required.

Responsibilities

• Deliver guest experience commitments and ensure team members understand, train for, and consistently provide the expected guest experience and operations.
• Observe team performance, provide feedback, recognize strong guest service, and hold team members accountable.
• Review guest, financial, and team outcome metrics; identify opportunities and take action to improve results and the guest experience.
• Lead daily and weekly General Merchandise workload, including receiving products, merchandising, signing, setting and updating displays, sampling, restocking, organizing backrooms, and completing price changes.
• Educate team members on operational procedures and how product organization, accuracy, stock levels, and sales floor maintenance affect inventory, profitability, and availability.
• Assess reporting to identify process or fulfillment gaps and help develop plans for the direct leader to review and approve.
• Assign daily tasks based on planned workload and guest traffic, aligned with business priorities.
• Help establish goals and expectations and hold team members accountable, with guidance from the direct leader.
• When applicable, lead pick, pack, and ship fulfillment work accurately and assess fulfillment reporting.
• Keep products in stock, available, accurately priced, and signed; collaborate with other teams and leaders to keep the store guest ready.
• Relay relevant Target communications, trends, and product information to team members.
• Evaluate candidates for open positions as directed; develop a guest-centric team, support onboarding and learning best practices, coach team members, close skill gaps, and identify future leaders.
• Support guest services, including backup cashiering and digital fulfillment, while maintaining compliance with applicable adult beverage laws.
• Demonstrate inclusivity, ethical conduct, and compliance with Target policies, safety procedures, and role-specific guidelines; report and correct hazards.
• Model and lead safety practices, respond to incidents, and report and investigate injuries promptly and accurately.
• Model physical security processes and support merchandise protection strategies, including ordering, storage, and application as directed.
• If applicable as a key carrier, follow safe and secure training and processes.
• Occasionally assume store-level Leader on Duty responsibilities during assigned shifts and address store emergency and compliance needs.
• Perform other duties based on business needs.

Benefits

• Eligible team members and their dependents may have access to medical, vision, dental, and life insurance and other comprehensive health benefits and programs.
• 401(k).
• Employee discount.
• Short-term disability and long-term disability.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.
• Financial, education, and well-being benefits; eligibility varies.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED