General Merchandise Team Leader

Target • Granger, IN

12d • $21 - $36

About The Position

The General Merchandise Team Leader leads General Merchandise operations and hourly team members to deliver a consistent, guest-first shopping experience and meet department and store sales goals. The role oversees the completion of replenishment, pricing and signing, merchandise presentation, sales floor and backroom maintenance, and, as applicable, inbound, outbound, and fulfillment work. With guidance from a direct leader, the Team Leader plans and assigns workload, monitors results, improves processes, develops team members, and supports a safe, compliant, and guest-ready store. The position may occasionally include store-level Leader on Duty responsibilities.

This is a full-time role, though hours are not guaranteed to be 40 per week and may fluctuate with business needs. Work schedules vary and may include nights, weekends, holidays, closing shifts, and peak shopping times. The work is active and physically demanding, involving mobility throughout a shift, ladder use, and handling or moving merchandise weighing up to 44 pounds. Team members may also work in varying temperatures, humidity, and other elements while performing certain duties.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years old.
• Ability to lead others and hold them accountable.
• Ability to communicate using multiple-frequency devices and operate handheld scanners and other technology equipment as directed.
• Ability to work independently and as part of a team, manage workload, and prioritize tasks independently.
• Ability to remain focused and composed in a fast-paced environment and complete multiple tasks within established timeframes.
• Welcoming and helpful attitude toward guests and team members.
• Effective communication skills.
• Ability to access all areas of the building to respond to guest or team member issues.
• Ability to interpret instructions, reports, and information.
• Ability to accurately handle cash register operations as needed.
• Ability to climb up and down ladders.
• Ability to scan, handle, and move merchandise safely and efficiently, including frequently lifting or moving up to 44 pounds without additional assistance.
• Flexible availability for nights, weekends, holidays, closing shifts, and other varying business needs; reliable and prompt attendance.
• Ability to work in and be exposed to varying temperatures, humidity, and other elements while performing certain duties.
• Ability to remain mobile for the duration of a scheduled shift.

Nice To Haves

• Previous retail experience is preferred but not required.

Responsibilities

• Deliver guest experience commitments and help create an easy, inspiring, and friendly experience.
• Ensure team members understand, receive training on, and consistently deliver guest experience commitments and operational standards.
• Observe team performance, provide feedback, recognize strong guest service, and hold team members accountable.
• Review guest, financial, and team outcome metrics; identify opportunities; take action to improve results and guest experience; and celebrate successes.
• Lead execution of daily and weekly workload, including receiving products, merchandising, signing, setting and updating displays, sampling, restocking, organizing backrooms, and completing price changes.
• Educate team members on operational procedures and their impact on inventory accuracy, stock levels, profitability, and product availability.
• Assess reports for gaps in General Merchandise processes and help develop corrective plans for the direct leader to review and approve.
• Assign daily tasks based on planned workload and guest traffic while aligning work with business priorities.
• Help establish goals and expectations and hold team members accountable, with guidance from the direct leader.
• When applicable, lead accurate pick, pack, and ship fulfillment work and assess reports to identify gaps and help develop improvement plans.
• Ensure merchandise is in stock, available, accurately priced, and signed; collaborate with other teams and leaders to keep the store guest-ready.
• Stay informed about relevant trends and products and share Target communications with team members.
• Evaluate candidates as directed, support onboarding and best practices, and develop team members through coaching and interactions.
• Identify potential future leaders and build a talent pool within the department.
• Support guest services, including backup cashiering and digital fulfillment, while maintaining compliance with applicable adult beverage laws.
• Promote inclusivity and demonstrate ethical conduct, follow Target policies and safety procedures, and help maintain a safe and compliant workplace.
• Model and lead safety practices, identify and correct hazards, assist with incident response, and report and investigate injuries promptly and accurately.
• Model physical security processes and support storewide merchandise protection strategies, including ordering, storage, and application as directed.
• If serving as a key carrier, follow safe and secure training and processes.
• Occasionally assume store-level Leader on Duty responsibilities during assigned shifts as needed.
• Address store emergency and compliance needs and perform other duties based on business needs.

Benefits

• Eligible team members and their dependents may receive comprehensive health benefits and programs, which may include medical, vision, dental, life insurance, and other offerings.
• 401(k).
• Employee discount.
• Short-term disability.
• Long-term disability.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.
• Additional financial, education, and well-being benefits may be available to eligible team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED