General Merchandise Team Leader

Target • Trumbull, CT

5d • Onsite

About The Position

The General Merchandise Team Leader leads General Merchandise operations and team members to support a consistent, guest-first experience and achieve department and store business goals. The role blends guest service with replenishment, pricing and signing, merchandising, sales-floor and backroom maintenance, and inbound, outbound, and fulfillment responsibilities. With guidance from a direct leader, the Team Leader plans and assigns work, develops team members, improves operational execution, and supports safe, compliant store operations. The position may also involve occasional store-level Leader on Duty responsibilities during assigned shifts.

The role is full-time, though it does not guarantee 40 hours per week; hours may fluctuate based on business needs. The schedule is variable and may include nights, weekends, holidays, closing shifts, and peak shopping times. The job is physically active and requires remaining mobile during a shift, climbing ladders, and safely handling merchandise, including frequent lifting or moving of items up to 44 pounds without additional assistance. Work may involve exposure to varying temperatures, humidity, and other elements while performing certain duties, including Drive-Up and carryout.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years old.
• Ability to lead and hold others accountable.
• Ability to communicate using multiple-frequency devices and operate handheld scanners and other technology equipment as directed.
• Ability to work independently and as part of a team.
• Ability to manage workload and prioritize tasks independently.
• Ability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes.
• Welcoming and helpful attitude toward guests and team members.
• Effective communication skills.
• Ability to access all areas of the building to respond to guest or team member issues.
• Ability to interpret instructions, reports, and information.
• Ability to accurately handle cash register operations as needed.
• Ability to climb up and down ladders.
• Ability to scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving up to 44 pounds without additional assistance.
• Flexible schedule availability, including nights, weekends, holidays, and other shifts; reliable and prompt attendance.
• Ability to work in and be exposed to varying temperatures, humidity, and other elements while performing certain duties.
• Ability to remain mobile for the duration of a scheduled shift, which may vary in length.

Nice To Haves

• Previous retail experience is preferred but not required.

Responsibilities

• Deliver guest experience commitments and foster an Easy, Inspiring, and Friendly experience.
• Ensure team members understand, receive training on, and consistently deliver guest experience commitments and operational standards.
• Observe team performance, provide feedback, recognize strong guest interactions, and hold team members accountable.
• Review guest, financial, and team outcome metrics; identify opportunities, take action, align the team on effective behaviors, celebrate wins, and drive results.
• Lead daily and weekly General Merchandise workload execution with guidance from direct leaders, including receiving products, merchandising, signing, setting and updating displays, sampling, restocking, organizing backrooms, and price changes.
• Educate team members on operational procedures and how product organization, accuracy, stock levels, and sales-floor maintenance affect inventory management, profitability, and product availability.
• Review reporting to identify General Merchandise process gaps and help develop plans for a direct leader to review and approve.
• Assign daily tasks according to planned workload and guest traffic, aligned with business priorities.
• Help establish goals and expectations and hold team members accountable, with guidance from a direct leader.
• When applicable, lead accurate pick, pack, and ship fulfillment work; review fulfillment reporting, identify gaps, and help develop improvement plans.
• Keep products in stock, available, accurately priced, and signed while prioritizing the guest experience.
• Collaborate with store teams and leaders, including the closing team, to identify priorities and keep the store guest-ready in alignment with leader direction.
• Stay informed about relevant trends and products and share Target communications with team members during team connection moments.
• Evaluate candidates for open positions and develop a guest-centric team as directed by a direct leader.
• Model onboarding and learning best practices and help close skill gaps through development, coaching, and team interactions.
• Identify potential future leaders and use growth development to build a talent pool within the department.
• Support guest services, including backup cashiering and digital fulfillment, while maintaining compliance with applicable laws and policies, including adult beverage laws.
• Demonstrate inclusivity, ethical conduct, and compliance with Target policies, safety procedures, and role-specific guidelines such as food safety and pricing.
• Maintain a safe and compliant workplace by reporting and correcting hazards, modeling safe behaviors, responding to incidents, and ensuring timely and accurate injury reporting and investigation.
• Model physical security processes and support merchandise protection strategies, including ordering, storing, and applying protection as directed by best practices.
• If applicable as a key carrier, follow safe and secure training and processes.
• Occasionally assume store-level Leader on Duty responsibilities during assigned shifts based on store needs.
• Address store emergency and compliance needs.
• Perform other duties based on business needs.

Benefits

• Eligible team members and dependents may have access to comprehensive health benefits and programs, which may include medical, vision, dental, life insurance, and more.
• 401(k).
• Employee discount.
• Short-term disability.
• Long-term disability.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.
• The posting refers applicants to Target's benefits information for further details on available benefits and eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED