General Manager, Licensed Cosmetologist

Madison Reed • Del Mar, CA

19d

About The Position

The General Manager is an entrepreneurial leader responsible for business results and for inspiring the Hair Color Bar team—including Shift Leads, Client Support Specialists, Colorists, and Assistant Colorists—to deliver quality services and an exceptional guest experience. The manager establishes a success roadmap within Madison Reed’s operational best practices, builds positive community relationships, promotes the company’s products, services, and values, and focuses on guest satisfaction, business growth, and team development.

This full-time role reports to the District Manager and requires availability on weekends, holidays, and other peak times according to business needs. The position requires an active cosmetology license in the state of application, salon and retail experience, operational management experience, supervisory experience, technical colorist proficiency, and a record of exceeding operational and performance goals. The stated base salary range is “xx-xx,” with opportunities to earn monthly bonuses; actual starting pay may depend on factors including geography, skills, education, experience, and other qualifications.

Requirements

• Active cosmetology license in the state in which the applicant is applying.
• At least 2 years of salon and retail experience.
• At least 2 years of operational management experience.
• At least 2 years supervising team members and participating in hiring, training, and scheduling.
• Strong technical proficiency as a colorist.
• Proven track record of exceeding key operational and performance metrics.
• Fluency in English.

Responsibilities

• Demonstrate and develop leadership skills to provide a strong employee and guest experience aligned with Madison Reed’s values of Love, Joy, Trust, Courage, and Responsibility.
• Lead by example in sales and service interactions, including resolving guest service issues.
• Ensure the business is staffed and resourced, oversee front-of-house operations and standard procedures, assist with retail orders, and manage bookings, services, and memberships.
• Demonstrate mastery of Hair Color Bar services and work behind the chair as needed.
• Provide district support as requested by the District Manager, including training or supporting a new manager remotely or at a nearby location.
• Achieve monthly sales goals and key performance indicators, including retail, services, and memberships.
• Ensure the Hair Color Bar meets company standards for cleanliness, merchandising, inventory, and security of company assets.
• Demonstrate mastery of Madison Reed systems, policies, processes, and procedures.
• Coach and develop team members to support team culture, guest satisfaction, and Hair Color Bar performance by matching individuals’ talents to relevant responsibilities.
• Manage recruiting, interviewing, onboarding, performance management, coaching, talent development, and training for team members.
• Manage employee schedules based on forecasts and business needs, in compliance with local labor laws, budgets, and break and meal requirements.

Benefits

• Medical, dental, vision, and flexible spending account (full-time only).
• Employee Assistance Program (full-time and part-time).
• Pre-tax commuter benefits for parking and transit (full-time only).
• Life and accidental death and dismemberment insurance (full-time only).
• Short- and long-term disability insurance (full-time only).
• Accident insurance (full-time only).
• Critical illness and hospital insurance (full-time only).
• Hospital indemnity insurance (full-time only).
• Parental leave (full-time only; dependent on tenure and position).
• Team Member Discount through Working Advantage (full-time and part-time).
• Pet insurance (full-time and part-time).
• One Medical membership (full-time and part-time).
• The College Tuition Benefit (full-time and part-time).
• 401(k) plans (full-time and part-time).
• Paid vacation time (full-time only).
• Paid holidays (full-time and part-time).
• Opportunity to earn monthly bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed